12-02-2011 12:51 PM
Solved! Go to Solution.
12-02-2011 03:38 PM
I found this reference from an older post (April of 2011). You may be able to get some help from it:
If no help you can click on the No at the bottom, but I believe it will tell you to remove and reinstall the porgram as the last option, which it sounds like you have already done.
Post back with results, please.
12-04-2011 09:34 AM
Thanks for the information, but as you predicted, it did not work. Yesterday a supervisor from Norton removed all vestiges of NIS, cleaned out my startup menu and did a completely clean new install of NIS 2012 (new product key). This also did not work. I am sdupposed to be contacted by the "engineering team" who, I am assured, will fix the problem. We shall see.
12-04-2011 09:55 AM
Thanks for the feedback. Please post back with the resutls of the engineering teams' efforts. A solution posted here would be very helpful as there are other posts about this topic with no resolution listed.
01-22-2012 10:46 AM
Would you believe that the Engineering Team has still not yet contacted me. So much for support from Norton!
Thatis totally uynacceptable and I will report it to the Norton Staff and request they contact you.
02-08-2012 07:14 PM
The problem was finally fixed. It turns out that there were two drivers for my Roxio Easy Media Creator software that came into conflict with a key Norton driver following a Norton software update. Prior to that Norton update the two pieces of software had coexisted comfortably. The two Roxio drivers involved are UDFReader and cdudf_xp. They bocked Norton's SRTSP autoprotect driver from loading properly. Removing NIS, then removing the two Roxio drivers, then reinstalling NIS finally solved the NIS problem, at the cost of making the drag-and-drop feature of Roxio disk creation inoperable and rendering my disks using the UDF format unreadable. But now NIS is working properly.
02-08-2012 08:34 PM
"Roxio Easy Media Creator software" Is some of the worst software I have ever used! I installed ia earlyer vers about a month ago and evey time I used a different part of it the program wanted me to put the install disk in cso it could set that part up. I removed the piece of junk. Looks like your running into some of there bad codeing also. How did they find the problem?