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Posts: 2
Registered: ‎01-22-2011
Accepted Solution

Error 3038,104

I have Norton Internet Security 2010 and two days ago this error message started to appear when I try to run a scan.


"An error has occurred with Norton Internet Security

Error 3038,104"


Clicking the One-Click Support option says that an error has been fixed and that I should restart.  I have tried this but it makes no difference.


I have been using Norton without problem since I renewed in November 2010.  I have tried downloading the 20110122-003-v5i32.exe file as suggested on the website but this has not helped.  Any help would be appreciated. (I have have Windows Vista and a 32 bit OS)



Posts: 66
Registered: ‎09-04-2010

Re: Error 3038,104



1. Uninstall Norton 2010 . Visit Start -> All Programs -> Norton Internet Security -> Uninstall

2. Follow the instructions to save your settings and continue uninstalling

3. Reboot your computer at the end


4. Download the latest version 2011 - you can get it for free if your subscription is still active. VIsit

and download the file

5. Start the installation , install the product , run Live update and then reboot


Hope the problem is now fixed . Report back the result. :)

Best regards:
Microsoft Certified Professional (MCP, MCTS , MCITP)
Regular Contributor
Posts: 296
Registered: ‎09-07-2010

Re: Error 3038,104

additional of threeguser instruction


live update must be run rapidly untill no updates are available

Posts: 2
Registered: ‎01-22-2011

Re: Error 3038,104

Many thanks.  This has sorted the problem.  Thank you for taking the time to answer my question.  It's much appreciated.


Margaret  :smileyhappy: