08-29-2009 11:43 AM - last edited on 08-29-2009 03:45 PM by shannons
Hi, i just started to get this error 3039,1 message in the last few days. I have the Norton AntiVirus 2004 cd and i have since upgraded online to the 2008 and now 2009. Version 220.127.116.11. I have tried everything from the "Fix Now" button, to the one click help and running the free version of Malwarebytes antivirus and PC Tools Spyware Doctor and i have also done a complete uninstall and reinstall of the Norton AntiVirus. Here is my logfile from the GMER i just ran. Hope someone can help and i really don't want to do a hard drive format. Thanks,
[edit: Edit subject to reflect moved thread.]
Solved! Go to Solution.
08-29-2009 11:49 AM
Please do nothing further until I get you moved to a thread of your own. My guess is, that while you have the same error, you do not have the same problem. We will have a look once you are moved.
08-29-2009 04:27 PM
Please run a SysProt log for us so we can check your system for rootkit activity. You will need to disable Norton auto-protect while you run the scan.
Once it is downloaded to your desktop, right click on the SysProt icon, go to properties, and click unblock and apply.
Choose log, check all the boxes except show hidden objects only and scan.
You will be able to post the log here using the "add attachments" link just below the orange post button.
08-30-2009 11:48 AM
I don't see a rootkit. Try downloading Malwarebytes. Install, update, and run a full scan. If it comes back clean, you will need to run the Norton Removal Tool a couple of times, with a reboot in between, and then reinstall the latest version of Nav from the website. I will post the links when your MBAM log is up.
08-30-2009 01:47 PM
08-30-2009 05:25 PM
If malware is not an issue, which appears to be the case, then the installation of the newer product over top of the 2004 product, followed by the installation of the 2009 product, could be the cause.
Have your product activation key for 2009 available.
I would suggest running the removal tool twice, with a reboot after each one. Then reinstalling NAV2009 latest version from the website. NAV2009 has no firewall. You should consider using a stand alone 2 way firewall to accompany it.
Latest Norton versions
08-30-2009 07:26 PM
Hi delphinium. K i ran the removal tool, rebooted, ran the removal tool again, went and downloaded 2009 again and i have my old email with my product key on it, but it didn't ask me for it. It still states that i have 284 days remaining just as it should so i presume its all good. Now after 10 mins, the red X is back in the task bar on the norton anti-virus icon. Its all the same as it was before, the fix button doesn't work and the "advanced protection" slide is off and the "SONAR advanced protection" slide is off too, Its all the same as it was.
Any other ideas, what it might be?
08-30-2009 07:59 PM
Unfortunately, most of the successful solutions for this error have been malware related. If we can resolve that problem, the 3039,1 error is corrected. For those like yourself, where the error is not so related, the solutions have been much more sporadic.
This link is to a successful fix for one 3039,1 sufferer. There is no guarantee that it will work in your case. There is supposed to be a hotfix for this issue but there is still no date for it. We are so close to the 2010 release that it may be part of that.
The other thing that you can try, is to type 3039,1 in the search bar at the top, and look for the posts with the green solved flag, to see if any of those help.
08-30-2009 09:02 PM
This link will also take you to a possible Symantec fix.