Norton Internet Security / Norton AntiVirus

[softhart]

PLEASE HELP !!!! I TRIED ALL THAT I WAS TOLD AND NO HELP AT ALL...NOW HAVE SCREEN FREEZING AND I AM GETTING VERY UPSET..AFTER BUYING NORTON PRODUCT FOR PROTECTION THEN SEE THIS !!! CAN SOMEONE PLEASE TELL ME HOW TO FIX THIS ?  THANK YOU.

[Phil_D Norton Fighter]

Hello softhart,

In order to assist you properly, could you give us some more information?

1. Can you tell us which Norton Product and version (year) you are using? (Main Norton Interface > Support > About)
2. How was the current product installed - from disc or download?  Was it installed "overtop" the previous version?
3. What security software did you have prior to Norton? Was it completely uninstalled?
4. Do you have any other security software currently installed?
5. Have you scanned your system for malware before attempting the installation?
6. Also, if you can tell us which operating system you are using along with the service pack, that would further help us with diagnosing your issue.

Thanks.

[Riversniper]

Hi, I have the same problem and I tried all the steps that norton says and nothing. This problem start just after I got a bunch of updates for drivers from HP, then I couldn't start my laptop after a few tries I finally made my laptop works, but was very slow and then the error 3043.1 appears. I got Norton Internet Security version 18.6.0.29, my HP laptop came with Norton, then I extended my suscription online like two months ago. I also have Norton utilities 15 wich is working every day. My OS is Windows 7 Home Premium, Service Pack 1. I hope you guys can help me to fix this, because is very anoying.

[Cheryl33]

I am having the same problem it started around 3am this morning when I tried to stream a movie to watch.

Norton Internet Security 2011

Installed by download off Norton site approx 2 or 3 weeks ago.

Used AVG before this. Have never been able to get AVG completely uninstalled as in removing it completely from my computer. It still shows in my start up bar. It shows as turned off. Tryed shutting it off and it continues to try and re install itself every 4 hours. Will not allow me to delete any avg exec. files.

Win XP

error 3043,1

The entire Norton progam is shut off. Cannot do updates, ran scan said could find nothing. Also screwed up my Avant browser. The browser will not load any pages on it. I had to swith to another browser just to get here to get help. Been working on this for hours and have gotten no where.

[dickevans Super RootKit Eradicator]

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Cheryl33 wrote:

I am having the same problem it started around 3am this morning when I tried to stream a movie to watch.

Norton Internet Security 2011

Installed by download off Norton site approx 2 or 3 weeks ago.

Used AVG before this. Have never been able to get AVG completely uninstalled as in removing it completely from my computer. It still shows in my start up bar. It shows as turned off. Tryed shutting it off and it continues to try and re install itself every 4 hours. Will not allow me to delete any avg exec. files.

Win XP

error 3043,1

The entire Norton progam is shut off. Cannot do updates, ran scan said could find nothing. Also screwed up my Avant browser. The browser will not load any pages on it. I had to swith to another browser just to get here to get help. Been working on this for hours and have gotten no where.

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Welcome Cheryl33,

Sorry you're having problems. First order of business is to go to the AVG site and download their removal tool. Run it and check on the operation of NIS. If it is still corrupted then use the remove and reinstall feature to clean up your copy.

Let us know how it goes, we'll leave a light on

[Phil_D Norton Fighter]

For Cheryl33,

Here is the link to the AVG removal tool.

For the other folks:

As Dick mentioned, if you need to uninstall and reinstall your Norton Product, you can accomplish this with one tool, the Norton Remove & Reinstall tool.

"The Norton Remove & Reinstall tool uninstalls all Norton products from your computer, and reinstalls the latest version of your Norton security product."

First, Back up your Identity Safe Data to a convenient location and have your product key handy as a precaution.

Then proceed to this page and follow the instructions for downloading and running the tool.

Let us know how you do.

[Cheryl33]

The AVG removal tools do not work. I have tried it 4 times now. All it does is re install it.

I downloaded the nortoan removal tool and uninstalled Norton. Hoping that AVG could be removed after i did that. And the answer is still no it will not remove itself. It will show in control panel, i click remove it tells me it can't. Prior to this i did the same thing and it appeared to be out of control pnael list. But still on start up bar flagging me every few hours to start scan.

So atm I have ZERO virus protection and this is pissing me off now.

[Phil_D Norton Fighter]

Hi Cheryl,

Please restart your computer in SAFE MODE .

Go to Start > Run and type %temp%  click OK and then delete everything in that folder.

While still in Safe Mode, search your computer for AVG and delete anything that is found. Be sure 'Search in hidden files & folders' is selected.

Restart and then run the AVG removal utility again.

Let us know how you do.

[Cheryl33]

Ok did the %temp% and deleted everything in there.

Did search on files tryed to delete them and  it will not let me. Says "cannot read from source disk". This was a dl from their site so there is no source disk.  It was the free version, I do not know if that makes a difference or not.

[Phil_D Norton Fighter]

Hello Cheryl,

Please download, install and update the FREE version of Malwarebytes.

Run a complete system scan and let us know the results.

Thanks!