Norton Internet Security / Norton AntiVirus

[coriander]

On booting this morning (Sat 03) Norton informed me that an error had occurred 3043,1.

Carried out Norton update as requested also reboot. The error remains, Norton suggest

visit Forums. Has anyone any suggestions as to rectify this situation.

[Phil_D Norton Fighter · Accepted solution]

Hello coriander,

You didn't mention which Norton product and version you have, but unfortunately, the next step is to uninstall and then reinstall your NIS / NAV product.

You can accomplish this with one tool, the Norton Remove & Reinstall tool.

"The Norton Remove & Reinstall tool uninstalls all Norton products from your computer, and reinstalls the latest version of your Norton security product."

First, Back up your Identity Safe Data to a convenient location and have your product key handy as a precaution.

Then proceed to this page and follow the instructions for downloading and running the tool.

Let us know how you do.

[coriander]

Many thanks for your rapid response, the product is  Norton AntiVirus 2011.

Do I get rid of it and start again as you suggested.

It is only a few months old, what went wrong?

Have disc to reinstall or does one download from Norton.

[coriander]

Forgot to add have 'Norton Removal Tool' sitting on my desktop from a previous situation.

Version 2009.0.5.26, shall I bin it and start afresh ?

[Phil_D Norton Fighter]

It is difficult to say what may have gone wrong.

You do not need the CD nor the Norton Removal Tool; just use the Norton Remove & Reinstall tool I mentioned.  That will uninstall and then re-install the product automatically.

Since you are using NAV, you do not have to concern yourself with backing up Identity Safe.

And please delete that version of the Norton Removal Tool from your desktop.  It is very old and if ever required, you can always download the latest version of the Norton Removal Tool here .

Let us know how you do.

[coriander]

All is well now, bit of a marathon but that is my very slow connection. Thank for your advice Phil.

Tried to uninstall old removal tool but it is not listed where the uninstall would take place.

Not much use  just putting it in recycle bin as that is only the icon, the prog. sits there wasting

space. Any more ideas?

[Phil_D Norton Fighter]

Okay, so you are confirming that your NAV 2011 is running well now, correct?

The Norton Removal Tool is an on-demand application which never gets installed onto your machine, so you will not find an entry in Add-Remove Programs or Programs and Features.

What you are seeing on your desktop is the full NRT application, not a shortcut.  (Confirm that by right clicking and checking Properties)

Delete it from your desktop and it will be gone.

[coriander]

Thanks again Phil, NAV 2011 is back to normal. Old removal tool is in the bin, wasn't sure about the icon/shortcut

what would happen if  it was deleted or binned, thanks for that info. also.

[Phil_D Norton Fighter]

Nothing would happen.  Just get rid of it permanently.  As I mentioned that is an older removal tool and might cause issues.

The Norton Removal Tool is constantly being updated.  The current version as of today is File Version 2012.0.0.19.

If it's in the recycle bin, empty the Recycle Bin.

[coriander]

Consider it done, thanks for explaining that.