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Contributor
gary_dexter
Posts: 20
Registered: ‎11-17-2008

Error 3047,53

Hi,

 

I keep getting the following One Click Support message on screen:

 

Error: "3047,53" after you install a Norton 2010 product

 

To fix this problem, update you Virus Definitions. Download and run the Intelligent Updater to install the latest Virus Definitions.

 

Then there is an option to download and run a tool to update the Virus Definitions.

 

Running this tool does not always solve the problem, and I don't know why the error keeps appearing.

 

I can leave the computer for a couple of days without use, then go on it one evening and the message will be there.

 

Any assistance will be much appreciated.

 

Many thanks.

 

Gary

 

Norton Fighter
mdturner
Posts: 5,308
Registered: ‎04-11-2008

Re: Error 3047,53

HI gary_dexter

 

Sorry you are having an issue with definition updates. Could you firstly check that your system date and time are correct.

 

THanks

We look forward to the time when the Power of Love will replace the Love of Power. Then will our world know the blessings of peace. ~William Ewart Gladstone

Contributor
gary_dexter
Posts: 20
Registered: ‎11-17-2008

Re: Error 3047,53

Hi there,

 

Yup all settings correct.

Spam Squasher
Rohit1gupta
Posts: 664
Registered: ‎09-30-2008

Re: Error 3047,53

Try this

 

Download intelligent updater from symantec and manually install the virus definitions.

Then reboot and run live update

reboot

 

Now see if any problem occur again. 

----------------------------------------------------------------

NIS 2011 beta 18.0.0.107 Win 7 7600 RTM 32-bit
Norton Fighter
mdturner
Posts: 5,308
Registered: ‎04-11-2008

Re: Error 3047,53

Hi gary_dexter

 

Thanks for confirming that date and time are correct. Could you let us know what operating system you are running and whether it is 32 or 64 bit. Is your Norton 2010 product Norton Antivirus or Norton Internet Security?

We look forward to the time when the Power of Love will replace the Love of Power. Then will our world know the blessings of peace. ~William Ewart Gladstone

Contributor
gary_dexter
Posts: 20
Registered: ‎11-17-2008

Re: Error 3047,53

XP Home SP3, 32-Bit.

 

Product is NIS 2010.

Yaso_Kuuhl
Posts: 5,781
Kudos: 1,436
Solutions: 528
Registered: ‎02-19-2009

Re: Error 3047,53

Did you upgrade directly from NIS 2009 (or from a previous NIS version) to NIS 2010?
Contributor
gary_dexter
Posts: 20
Registered: ‎11-17-2008

Re: Error 3047,53

Initially did an upgrade from 2009, and had the problem then.

 

So ran the Norton Removal Tool and reinstalled it fresh.

Contributor
gary_dexter
Posts: 20
Registered: ‎11-17-2008

Re: Error 3047,53

Problem occured again yesterday evening.

 

Any help please??

Norton Fighter
mdturner
Posts: 5,308
Registered: ‎04-11-2008

Re: Error 3047,53

Hi gary_dexter

Could try downloading and installing a full set of virus definitions from here.

 

http://www.symantec.com/business/security_response/definitions/download/detail.jsp?gid=n95

 

Ensure you choose the correct file for your system 32 bit or 64 bit (either 5i32.exe or 5i64.exe). If you are running 32 bit then the first file in the list is what you should download and run.

 

Let us know if this helps with the issue. 

We look forward to the time when the Power of Love will replace the Love of Power. Then will our world know the blessings of peace. ~William Ewart Gladstone