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Posts: 1
Registered: ‎12-26-2011

Error:5013,3 Windows 7 Professional

I had a [System Fix] virus on my laptop. So, I tried to install Norton AntiVirus. The Norton Power Eraser did remove [System Fix] virus but it didn't recover my system. But I'm seeing this error below.


I did follow the instructions provided in "Norton Support Web site" and try to fix the error. However, I couldn't find "Base Filtering Engine" in services window as step 3 stated. Therefore, I couldn't complete all the steps. The error is still there.


Norton AntiVirus Error: 5013, 3 Windows 7 Professional 7601.17640.amd64fre.win7sp1_gdr.110622-1506 Norton Autofix Results: 1 item(s) Product Service Dependency :: Failed

Posts: 1,135
Kudos: 219
Solutions: 39
Registered: ‎09-05-2011

Re: Error:5013,3 Windows 7 Professional

Hi litiancai:


Welcome to the Norton Forums!


Please take a look at this recent post, as it might help you -


Please let us know how you do.




Atomic_Blast :)

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