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litiancai
Posts: 1
Registered: ‎12-26-2011

Error:5013,3 Windows 7 Professional

I had a [System Fix] virus on my laptop. So, I tried to install Norton AntiVirus. The Norton Power Eraser did remove [System Fix] virus but it didn't recover my system. But I'm seeing this error below.

 

I did follow the instructions provided in "Norton Support Web site" and try to fix the error. However, I couldn't find "Base Filtering Engine" in services window as step 3 stated. Therefore, I couldn't complete all the steps. The error is still there.

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Norton AntiVirus 19.1.1.3 Error: 5013, 3 Windows 7 Professional 7601.17640.amd64fre.win7sp1_gdr.110622-1506 Norton Autofix Results: 1 item(s) Product Service Dependency :: Failed

Atomic_Blast
Posts: 1,135
Kudos: 219
Solutions: 39
Registered: ‎09-05-2011

Re: Error:5013,3 Windows 7 Professional

Hi litiancai:

 

Welcome to the Norton Forums!

 

Please take a look at this recent post, as it might help you -

 

http://community.norton.com/t5/Norton-Internet-Security-Norton/Error-5013-3/m-p/617867/highlight/tru...

 

Please let us know how you do.

 

Thanks,

 

Atomic_Blast :)

"Every day is just another increment on the bell curve of life."