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Newbie
lalexman
Posts: 1
Registered: ‎01-01-2011

Error 8401,101 and error 8504,101

I have three computers with Norton Internet security 2011. If you leave them powered up for days at a time at some point the Norton Internet security will not be running. If you then restart Norton internet security will give you an error code either 8504,101 0r 8401,101.

 

This has been going on for three weeks now. I have contacted tech support on each computer and then have uninstalled norton , run power erasure, removed registry entries , removed temp files and the problem still exists. Each time I go to tech support they try something else . The latest was lets run chkdsk. CHKDSK did not find any errors so they told me it fixed a configuration problem. I told the guy that if chkdsk does not find any errors they would not accept that .

 

Tech support does not have a clue why these errors are happening and keeps guessing on what will fix the problem.

 

While I understand how hard it is to have a software package run on millions of computers , having three computers with the same problem should alert tech support that there is a problem and get the software developers involved to find a solution.

 

 

So , where do I go from here ?

 

 

Visitor
red_mole
Posts: 6
Registered: ‎01-02-2011

Re: Error 8401,101 and error 8504,101

 

I don't have a solution or a suggestion but I'm experiencing the exact same behavior by NIS 2011 I've installed a few days ago.

 

The only improvement I see after the TS analyst worked on my PC is that now after reboot NIS 2011 disappears after less than an hour from the lower right tray.

Before that, rebooting (or restarting NIS) would generate the "Error: "8504,101" appears on my Norton 2011 product" message and the only way to get it going was to reinstall it. Originally NIS would run for several hours before vanishing.

 

None of the 3 PCs have any other anti virus software installed. All 3 had Panda Cloud (free version), AdAware and SpyBot previously which were all uninstalled prior to the NIS 2011 installation.
I'm using XP Pro v2002 SP3 and the 2 other PCs are running XP Media Center Edition v2002 SP2.

 

I have the same question as you...

Super Phishing Phryer
drshlomo
Posts: 947
Registered: ‎05-10-2009

Re: Error 8401,101 and error 8504,101

lalexman Hi,  :smileyhappy:

 

The quick answer is don't go anywhere.

 

Firstly, welcome to the community.

 

Secondly, I don't have the technical expertise to answer your problem, but I am sure that shortly someone will come to your aid and, if they are unable to solve the situation, it will reach the attention of one of the managers at Symantec, who will ask the Norton team to fix the issue.

 

Please be a little patient, especially as we are recovering from the holiday break and still at the weekend.

 

Cheers,

 

drshlomo. 

Visitor
red_mole
Posts: 6
Registered: ‎01-02-2011

Re: Error 8401,101 and error 8504,101

 

Upgraded to v18.5.0.125 and unfortunately the problem persists.  

delphinium
Posts: 9,862
Kudos: 2,965
Solutions: 293
Registered: ‎11-21-2008

Re: Error 8401,101 and error 8504,101

Is there any information in your event viewers under system and/or applications?  Also, another user had a similar issue where he had mapped network drives, and a lot of compressed files.  It was causing a time out issue.  Is this anything like your system?

Under certain circumstances profanity provides relief denied even to prayer.
Mark Twain
Visitor
red_mole
Posts: 6
Registered: ‎01-02-2011

Re: Error 8401,101 and error 8504,101

No networked drives or compressed files.

 

Event Viewer - System - Error:
The Norton Internet Security service terminated unexpectedly.  It has done this 3 time(s).
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Viewer - Application - Warning(Source - EvntAgnt):
TraceFileName parameter not located in registry; Default trace file used is .
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

and

TraceLevel parameter not located in registry; Default trace level used is 32.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Visitor
red_mole
Posts: 6
Registered: ‎01-02-2011

Re: Error 8401,101 and error 8504,101

Update:

The "One step ..." support or patch (can't remember which) just downloaded something and asked me to also download and run the "20110103-001-i32.exe".

Let's see if this helps.

Visitor
red_mole
Posts: 6
Registered: ‎01-02-2011

Re: Error 8401,101 and error 8504,101

Didn't help.

NIS 2011 keeps vanishing after about 20 minutes.

Visitor
red_mole
Posts: 6
Registered: ‎01-02-2011

Re: Error 8401,101 and error 8504,101

Another tech. support session - removing software, cleaning up, reinstalling and same result. NIS 2011 v18.5.xxx dies after 20 minutes while v18.1.xxx after about 3hrs.

It is becoming frustrating.

Newbie
Skydancer
Posts: 1
Registered: ‎02-01-2011

Re: Error 8401,101 and error 8504,101

Looking at this and other posts I'm beginning to see a pattern here: we all started having the same problem (error code 8504,101) about 4 to 6 weeks ago . . . Norton becomes unresponsive and unrecoverable using typical means, requiring a system reboot to restore operation . . .  then, at an arbitrary number of hours later, the problem re-occurs. In my case the "suggested" fix from Norton's One Click Support has been to download an re-install "definitions" (definitions of what I do not know).  Ultimately, this has had no positive effect.  My guess is that  we all automatically downloaded a program auto-update that has an organic glitch in it. Until Norton acknowledges that there's a problem with their code, and does a line-by-line forensic analysis of same (and issues an auto-download fix/update) we're all going to be stuck with this less than desirable situation. I've been a Norton user for more than 12 years now, and up until this most recent event have been generally satisfied. This level of non-functionality, especially in light of hours away from the computer while it's vulnerable to attack, is entirely unacceptable. Suddenly the MacAfee product line and even the embedded Microsoft firewall options are looking better and better.