11-29-2011 10:45 PM
I just installed Norton AV 2012 after renewing my subscription. Computer uses Windows XP SP2.
I have been getting Error 8504, 100.
After rebooting it may be gone, not sure yet. At any rate, I went out to the web on Google looking for information on this error that might be posted on sites other than Symantec, just to see what I could find.
First, though, before searching on the web, I did read Symantec''s instructions which call for removing all Norton programs and reinstalling everything if rebooting doesn't help.
What I found out on the web is that this issue has existed for years, and that was with only a quick read of a page of the google search. Which leads me to my question.
This is a troublesome issue that costs Norton users considerable time and effort when rebooting doesn't work. You have to find your discs for your uninstalled programs and take the time to reinstall, etc. all of which could add up to several hours or an evening of someone's time.
What I want to know is, if this has existed for years, why does it continue to exist and what has Symantec done to solve this problem and get rid of it so that users for years in the future won't have to deal with it? This seems to me to be a big bad bug that Symantec has not adequately addressed.
If there are Symantec staffers who read this forum, I would like an answer, and so would many many other Norton users.
Thank you very much.
11-30-2011 09:29 AM
Just a quick note...
You are using Windows XP, SP2 - please upgrade to SP3 (free) via Windows/Microsoft update and test again.
If it doesn't work, write down your Product Key and uninstall/reinstall NAV 2012 using this tool.
SP2 is no longer supported by Microsoft.
Have to run. Let us know how you do.
11-30-2011 11:14 AM - edited 11-30-2011 11:15 AM
Hi Atomic and thank you for your reply.
I actually already knew what to do about the error. My question was to Symantec - I said I discovered this bug has existed for years and I want to know what causes it and what Symantec is *doing* about it. It doesn't seem right to me that they'd let a long-standing bug continue to aggravate users and cost them hours of their time messing around with uninstalls and reinstalls of Norton products.
Regarding SP3 - I decided a long time ago not to do that one - I forget what the reason was, but I do know it is one that I would stick with if I could remember it <gg>. I have Win 7 on my other laptop and no Norton AV error, btw.
Thank you again.