07-06-2013 04:50 PM
Hi, I got a problem with Norton Internet Security in my computer after I updated it today.
The system is WIN7 Home Premium service pack 1. The desk-top is HP pavilion P6 series(I am not sure is it a desk-top name). I bought in 2009.
I also had a Chinese program called "360 Safeguard" before and it was uninstalled in second step but I skipped when I updated.
Firstly, Norton Internet Security did not run when WIN7 started and when I ran full system scan it showed Error 8504,101 with "Norton AutoFix" program.
Norton Internet Security
Error: 8504, 101
Windows 7 Home Premium
Norton Autofix Results: 0 item(s)
Secondly, I have tried to follow this with Norton Power Eraser and Norton Removal Tool.
Norton Power Eraser found something and fixed.
After, it showed "no risks found" , I ran Norton Removal Tool twice with restarted twice.
But, It did not work.
Than, I ran second step in safe model. It could only run full system scan in safe model, but it did not run without safe model.
Thirdly, I have found this with the Norton Remove & Reinstall tool.
But, It did not work.
Forth, I have done these:(But, It did not work.)
Thanks for help and sorry for non-national speaker.
Solved! Go to Solution.
07-06-2013 06:36 PM
Next time you get an error message try restarting the computer a few times.
Try these steps.
I am assuming that you have not uninstalled before using the Norton removal tool.
To remove security software there are instructions below. First apply these to the 360 Safeguard, then reinstall Norton if it is not installed, run live updates as many times as it takes to get, no more live updates, restarting as required. If you have Norton installed or are still get a problem after doing the previous then perform the instructions below for Norton, then run live updates as many times as it takes to get, no more live updates, restarting as required
To uninstall any security software use the windows add/remove programme then restart the computer, then run the removal tool for the specific version of the security software that is available from the security software’s main site, then restart the computer. This process should be done for each security software to be uninstalled, meaning one at a time.
You might like to backup the personal data and you’ll need to backup or export in both formats your identity safe and any other users identity safe if it is used, before doing the above.
07-07-2013 06:11 PM
The second image you show for the chkdsk /r command tells you that the scan will run e next time you restart your computer. This is because chkdsk is checking the disk that has your Windows installation and it cannot check files that are in use.
What happens when you restart your computer?