I appreciate all of your suggestions and help so very much! I have been struggling with this for many months, as I said.
Okay, I tried the https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&do...= link, went through all the steps, and my computer is still running like sludge and crashing. I have had Norton for years now, and until last November, hadn't had a problem like this.
Yes, I do use Google Chrome, and have also used it as my browser for years. IE is so much slower and there is so much extra garbage they add on that I can't remove, that I much prefer Google Chrome. If it's incompatible with my Norton Internet Security, why didn't anyone tell me this? There must be many other people in the same pickle I'm in--and we renew every year. I have tried closing the Norton toolbar, but it doesn't seem to make any difference if it's there or not.
I have used the nrnr tool and the power eraser tool so many times (which is how I end up spending hours on the phone with a tech controlling my computer from the other side of the world, and it doesn't end up being fixed).
I'm sorry for all the complaining, but it's been terribly frustrating (to say the least).
