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Contributor
JeffLeites
Posts: 54
Registered: ‎07-24-2008

Error 8506, 422

I've been getting the Error 8506, 422 message all most every morning recently.  The first time I got it, I removed and reinstalled NAV (2012), since then it's gone away if I just reboot.  Is any progress being made of fixing this?

PapauZ
Posts: 6,792
Topics: 392
Kudos: 1,025
Solutions: 374
Registered: ‎04-08-2008

Re: Error 8506, 422

Hi,

 

did you use the Norton Removal Tool during the reinstall as it is suggested by the official fix steps:

https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?docid=v63747357_EndUserProfile...


Windows 8.1 Embedded Industry Pro x64 Hungarian, Norton 360 v21.3.0.12

Contributor
JeffLeites
Posts: 54
Registered: ‎07-24-2008

Re: Error 8506, 422

Yea, the first time I had the problem, I used the removal tool and reinstalled.  Since then, I've just been rebooting. I got the error twice this week.

PapauZ
Posts: 6,792
Topics: 392
Kudos: 1,025
Solutions: 374
Registered: ‎04-08-2008

Re: Error 8506, 422

Hi,

can you please tell us the exact version of your Norton product?
1. Open the main window
2. Click on Help & Support -> About menu
3. On the About window find the version number (it will look like this: 19.2.0.10)

Thanks!


Windows 8.1 Embedded Industry Pro x64 Hungarian, Norton 360 v21.3.0.12

Contributor
JeffLeites
Posts: 54
Registered: ‎07-24-2008

Re: Error 8506, 422

Sorry for the delay, I haven't checked back here recently.

I got the error again on 12/3 and 12/6. In both of these cases, it was right after rebooting (with the reset button) after a BSOD.

 

SUBASH_PRABU
Posts: 2,076
Kudos: 257
Solutions: 90
Registered: ‎05-31-2011

Re: Error 8506, 422

Hi Jeff,

     Please open Run by pressing windows key + R -> devmgmt.msc -> View Show Hidden devices -> open Non-Plug and Play Drivers-> Maximize the Screen Post a screenshot of that window.

Contributor
JeffLeites
Posts: 54
Registered: ‎07-24-2008

Re: Error 8506, 422

Dion_O
Posts: 17
Topics: 0
Kudos: 2
Solutions: 0
Registered: ‎11-13-2011

Re: Error 8506, 422

Hi,

 

    one good solution for this is to first, make sure that you have a copy of your product key. To get it go to (www.myNortonaccount.com) <--- log in using the email address that is associated with your Norton account..

 

Once you have the product key handy. Run the Norton Removal Tool. (www.Norton.com/nrt)

run the tool. Make sure to restart PC, then redownload your Norton through www.Norton.com/download

skip to step 2 and look for the Norton product that you need to re install

follow the onscreen instructions and re activate your Norton Product..^^ hope that would help

I think therefore I exist
Contributor
JeffLeites
Posts: 54
Registered: ‎07-24-2008

Re: Error 8506, 422

That is what I did the first time it happened (removed it with the removal tool, and reinstalled), but it came back.

SUBASH_PRABU
Posts: 2,076
Kudos: 257
Solutions: 90
Registered: ‎05-31-2011

Re: Error 8506, 422

Hi Jeff ,

         Thanks for the Screenshot. If you have a identity safe data back it up -> Goto Control panel uninstall norton AV ->select the second option to completely uninstall ->restart -> Run Norton Removal Tool -> Restart -> Goto the screenshot page -> if you find

NAVENG, NAVEX15, Norton Antivirus settings manager, starting from Symantec Data Store to SymEvent (entries starting with Sym)  ->right click on them click uninstall -> For the Restart prompts select no -> Goto Program files if you find Norton Folder delete it -> Goto Run ->type temp ->Delete all the files in there -> Run -> %temp% ->delete all ->Now Restart the PC ->Install Norton Antivirus->Run Live Update until you get no updates found message ->restart PC  | Let us know how it went for you and reply if you'd any difficulties