Norton Internet Security / Norton AntiVirus

[JeffLeites]

Thank you for the instructions Subash.

I had the error again this morning, before I followed your procedure.

The Live Update only requried runnng once.

I will let you know if the problem comes back.

[SUBASH_PRABU Symantec Employee]

Waiting for a Good reply Jeff...

[kthartline]

I don't mean to hijack the post here, but I have been having the same problem and have followed the steps you've mentioned to fix the problem.  Thanks so much for posting.  Hopefully this solves my problem as well!  :)

[SUBASH_PRABU Symantec Employee]

Glad to hear that kthartline...

[iovathav]

I have been reading posts about this problem since i have this error too for the past 5 days. Since there is no follow up report from the the 2 who tried the above method I'm hoping it worked for them. I have done the unsinstall-install-live update method using the NRT 4x (2x using NIS2011 and 2x using NIS 2012) to no avail. Hope this method works this time.

[SUBASH_PRABU Symantec Employee]

Hope to hear a good news from you....

[iovathav]

Okay i had the chance of rebooting my pc 5x yesterday after following your instructions and so far so good. Each boot NIS2012 successfully initiated and functioned properly. And today, it's 2nd day, it is still working perfectly whereas my previous uninstall-install-update attempts prior to your instructions failed. I will post again later if anythings goes bad or , hopefully, everything is still okay.

Again, thank you very much for the help.

[SUBASH_PRABU Symantec Employee]

Very Glad to hear that...:)

[iovathav]

Day 3 and my NIS 19.2.0 initiated and is running smoothly.

[shamrock]

hi all

I think that I have found the easy solution to this problem.  All I had to do was delete the temp and %temp% folders of their contents and reboot , although I had just done a freshinstall on NIS2012 but I didn't have to go throuth the uninstall and reinstall steps. The system had AVG on it before and was attacked by the FBI moneypak ransomeware while AVG was installed.  so the procedure I followed:

windows key r--- opens the run dialog

entered temp

deleted the contents (all files and folders)

windows key r (again)

entered %temp%

deleted the contents (all files and folders)

rebooted

ran liveupdate untill all patches were installed

JOY JOY Happy Days all is good