09-02-2010 02:37 PM - edited 09-02-2010 02:37 PM
try to download and install NIS2011: www.norton.com/nis11
You can activate the 2011 version with your 2010 subscription key, it's a free upgrade during your subscription time.
Let us know how it goes.
Windows 7 Home Premium SP1 x64 Hungarian, Norton 360 v188.8.131.52, Norton Utilities 16
09-02-2010 02:43 PM
Welcome to the Norton Community Forum
Please remember to run the install as run as admin since you are using Vista. One reason for this to happen is if you have another real time security program installed at the same time. What was your previous security program and how was it removed? Did you use the removal tool from the other company?
Another reason is if you are trying to install NIS 2010 on an infected computer, the malware may prevent the installation also. It is important to get your computer cleaned up before trying to install on an infected computer.
Please come back and let us know what previous security program was installed and how it was removed. Thanks.
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