Norton Internet Security / Norton AntiVirus

[patrickf]

Not fixed when I tried the steps suggested.

What should be done next?

During the attempts to fix it another error message, 3040,20011, has appeared.

[Phil_D Norton Fighter]

Hello patrickf and welcome!

I'm sorry to hear of your issue.  If you have performed the steps as instructed, restarted your computer and the issue remains unresolved, you should uninstall and re-install your Norton product.

You didn't mention which version you are running, but you may accomplish this with one tool, the Norton Remove & Reinstall tool.

"The Norton Remove & Reinstall tool uninstalls all Norton products from your computer, and reinstalls the latest version of your Norton security product."

First, Back up your Identity Safe Data to a convenient location and have your product key handy as a precaution.

Then proceed to this page and follow the instructions for downloading and running the tool.

Let us know how you do.

[patrickf]

Thanks for help. Have removed and reinstalled Norton programs. So far so good. Will come back to you if problem reappears.

Rgds patrickf