08-15-2011 06:18 AM - edited 08-15-2011 06:19 AM
Hello patrickf and welcome!
I'm sorry to hear of your issue. If you have performed the steps as instructed, restarted your computer and the issue remains unresolved, you should uninstall and re-install your Norton product.
You didn't mention which version you are running, but you may accomplish this with one tool, the Norton Remove & Reinstall tool.
"The Norton Remove & Reinstall tool uninstalls all Norton products from your computer, and reinstalls the latest version of your Norton security product."
First, Back up your Identity Safe Data to a convenient location and have your product key handy as a precaution.
Then proceed to this page and follow the instructions for downloading and running the tool.
Let us know how you do.
Norton 360 • Norton Internet Security • Norton Zone | XP SP3 • Windows 7 Professional SP1 x64
• PLEASE, BACKUP or EXPORT your Identity Safe Data on a regular basis •