Norton Internet Security / Norton AntiVirus

[johnnyess]

I have just turned on my Outlook Express and get the message "The connection to the server has failed. Account: pop.tiscali.co.uk Protocol: POP3. Port:110. Secure(SSL):No. Socket error:10061    Error No: 0x800ccc0e" 

What can I do about this? 

[yogesh_mohan]

Which Norton program are you using(name and version) and also your Operating system/service pack?

Are you getting the message as soon as you start Outlook Express?

Try the instructions from the following Microsoft Articles:

http://support.microsoft.com/kb/302339

http://support.microsoft.com/kb/191687

[johnnyess]

I am using Norton Internet Security (expired 21 July 2009).

Operating System Windows XP (Home). Service pack 2, I think. 

Yes, I get the message as soon as I start Outlook Express.

My ISP is tiscali.co.uk 

[johnnyess · Accepted solution]

Thank you very much for your suggestions.

Outlook Express is now working again, so I think the problem must have been at tiscali.co.uk

Sorry to have bothered you. Thanks again. 

[Stu]

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johnnyess wrote:

Thank you very much for your suggestions.

Outlook Express is now working again, so I think the problem must have been at tiscali.co.uk

Sorry to have bothered you. Thanks again. 

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You are not bothering anyone here. We are all here to help out. please feel free to come back when you have anymore questions