Norton Internet Security / Norton AntiVirus

[bhenshaw]

I have Norton Internet Security 2012. I did a system restore and now I'm getting an error message saying "Your PC is not protected by SONAR Advanced Protection".

I ran live update until it said that there was nothing more to download and install.

I stll get the error.  I clicked on "Fix Now" and it says it is "Fixing SONAR Protection", but then it ends sayig "Fix not complete" and "SONAR Protection" "Not Fixed".

What can I do to fix this error?

Thanks,

Bill

[SendOfJive Norton Fighter]

Hi bhenshaw,

Running a System Restore operation often will break Norton - it removes current files and replaces them with outdated ones.  Try rebooting.  If that does not work you will need to uninstall / reinstall Norton.

[bhenshaw]

Hi SendofJive

I tried rebooting and that didn't fix the problem.

I only did a restore back for a few days and then ran live update to bring the program up to date.  Could that still be the problem? 

Could you tell me where I find the latest version of NIS 2012 to download.  I looked around on the site but couldn't figure out where to download the version I have already paid for.  All I see is places to buy a new version of the program.

Thanks!

Bill

[Krusty13 · Accepted solution]

Hi,

Please export your ID Safe to somewhere you can find it if required.

You can download a copy from http://www.norton.com/nis12.  You will need to run Live Update, restarting where required,  until no more updates are available.

Hopefully that will be all you need.  If you still find problems you may need to run the Norton Removal Tool,  restart, then install once more.

Let us know how you get on.

Dave

[bhenshaw]

What  is an "ID Safe" and how do I export it?

OK... I will reinstall and see if that takes care of it.

Thanks,

Bill

[charie22]

Hi Bill,

ID Safe is short of Identity safe, it's a feature of Norton where you can save your online logins and passwords for a certain site so  once ID safe is turned on, once you access the website, Norton will automatically fill the login credentials for you. You can export it (if you're using it) by logging in to your Norton identity safe vault and look for Export option, then you'll be asked where to export the file and enter a password if you'd prefer to.

You can also try running Norton Remove and Reinstall by going to www.norton.com/nrnr, it will remove the old version of the product and upgrade it to the latest one automatically.

And even restoring your computer to a couple of days might cause the updates from the Norton products crash.

Hope this helps.

[bhenshaw]

That helps a lot.  I don't use that feature of the product, so I guess I don't need to worry about it.

I'll download the latest NIS 2012 and see if that fixes the problem.  I'll post my results when I'm done.

Thanks to everyone that has helped.

Bill

[bhenshaw]

I installed NIS 2012 over the top of my existing NIS 2012 and then ran liveupdate until there were no more updates and that took care of the problem.

Thanks to everyone for your help.

Bill