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Super Spyware Scolder
crisoco8722
Posts: 202
Registered: ‎05-14-2009

Error message running Intelligent Updater

A few hours ago LiveUpdate failed yet again to install a large download of 143mb. Because of the length of time it ran at high cpu (over 8 minutes) the installation eventually froze the computer.

 

Intelligent Updater however works like a dream and downloads and installs the same143mb. virus definitions file in just over 1 minute.

 

This extract from the log shows the following error ............

 

Thu Mar 29 22:36:48 2012 : AUTH DLL LOCATION: IU will read the DLL location from registry - SAVIUAuth
Thu Mar 29 22:36:48 2012 : REG SUCCESS: Success while opening key
HTH Mar 29 22:36:48 2012 : ERG FAILURE: Failed while reading the value for key named
HTH Mar 29 22:36:48 2012 : DEPLOY ODL LOCATION: II will read the ODL location from registry - Explosively
HTH Mar 29 22:36:48 2012 : ERG SUCCESS: Success while opening key
HTH Mar 29 22:36:48 2012 : ERG FAILURE: Failed while reading the value for key named
HTH Mar 29 22:36:48 2012 : IGNORE ENTRY: Ignoring entry for Africanize because of registry read failure. Error occurred           while reading the path for the Authorization ODL from the registry.
HTH Mar 29 22:36:48 2012 : II failed while deploying V because a compatible product could not be found on the system. Please make sure that a compatible Symantec product is installed on the system.
HTH Mar 29 22:36:48 2012 : PROCESSING ENTRY: VIRSCAN.zip - Virus Definitions

 

The key name seems to be missing and the run failed to find a compatible product while deploying V whatever that is?

 

I assumed that the process ran successfully as running LiveUpdate directly afterwards did not show any significant download.

 

Could Symantec please take a look at this section of the log and tell me if some modification is required before Intelligent Updater is run again.

ASRock Z77 Extreme4 • Windows 7 Home x32 • Norton Internet Security 2012 • Firefox 22 • NoScript • Opera 12 • Site Advisor • Minimem • Sandboxie • Malwarebytes Free • CCleaner • WinPatrol • TuneUp Utilities 2012 • UltraFileSearch.
Super Spyware Scolder
crisoco8722
Posts: 202
Registered: ‎05-14-2009

Re: Error message running Intelligent Updater

File-name : 20120329-033-v5i32.exe

 

Fri Mar 30   08:51:15 2012

Starting Intelligent Updater 

 

Same problem again next day. LiveUpdate fails. Run Intelligent Updater. Error messages again. Completed.

After completion of Intelligent Updater then LiveUpdate run and cancel each attempt one after the other shows download reducing although no installation has taken place and finally showing all updates installed. Crazy! What is going on?

 

LiveUpdate finally ends up with about 40mb still to download and yet when cancelled with no installation having taken place it suddenly decides all updates have been completed successfully.

 

AUTH DLL LOCATION: IU will read the DLL location from registry - SAVIUAuth
Fri Mar 30 08:52:00 2012 : REG SUCCESS: Success while opening key
Fri Mar 30 08:52:00 2012 : REG FAILURE: Failed while reading the value for key named
Fri Mar 30 08:52:00 2012 : DEPLOY DLL LOCATION: IU will read the DLL location from registry - SAVIUDeploy
Fri Mar 30 08:52:00 2012 : REG SUCCESS: Success while opening key
Fri Mar 30 08:52:00 2012 : REG FAILURE: Failed while reading the value for key named
Fri Mar 30 08:52:00 2012 : IGNORE ENTRY: Ignoring entry for VIRSCAN.zip because of registry read failure. Error occurred while reading the path for the Authorization DLL from the registry.
Fri Mar 30 08:52:00 2012 : IU failed while deploying V because a compatible product could not be found on the system. Please make sure that a compatible Symantec product is installed on the system.
Fri Mar 30 08:52:00 2012 : PROCESSING ENTRY: VIRSCAN.zip - Virus Definitions

 

Intelligent Updater Complete 30-Mar-12.png

 

 

LiveUpdate 01.png

 

LiveUpdate 02.png

 

LiveUpdate 03.png

 

LiveUpdate 04.png

 

LiveUpdate 05.png

ASRock Z77 Extreme4 • Windows 7 Home x32 • Norton Internet Security 2012 • Firefox 22 • NoScript • Opera 12 • Site Advisor • Minimem • Sandboxie • Malwarebytes Free • CCleaner • WinPatrol • TuneUp Utilities 2012 • UltraFileSearch.