Norton Internet Security / Norton AntiVirus

[connerd]

I am also have a problems with this error msg. It tell me to run Power Eraser which I do but on the the last restart I get a "Product Service Dependency Fail". I have gone through the steps to turn off Norton Product Tampering Protection and the Base Filtering Engine Service but like another user, when I get to the Service Window there is no "Base Filtering Engine" option in the service list.

FYI: My Norton version is 19.2.0.10. I am running Windows 7.

Connerd

[yank Trojan Terminator]

For the Base Filtering Engine problem:

Please follow the instructions supplied by Subash in this post:

http://community.norton.com/t5/Norton-360/Error-5013-3/m-p/613244/highlight/true#M62348

Please replace Step # 3 & 4 with the following:

Go here: https://skydrive.live.com/?cid=DDCCE2A7666EA200&id=DDCCE2A7666EA200%21130

Left Click on Base Filtering Engine.reg

On the Popup you get at the bottom of the page, left click on the down arrow and left click on Save As. On the next page left click on Desktop and then SAVE. This should place the Base Filtering Engine.reg shortcut on your desktop. Double click it.

Then follow on with the instructions provided.


Please post back with results.