Norton Internet Security / Norton AntiVirus

[pompey33]

Have used NIS successfully for some years. I updated in March to 2007 and recently was offered the free 2008 upgrade, but have had horrendous problems trying to install it. I've had two chat sessions of over 3 hours each with a Symantec analyser, following which the programme seemed to be working all right. However when I tried to run LiveUpdate the following day I received the error message LU1812 and LU1825. While downloading and installing of mzxm13.dll you received an error message "RegSvr32: LoadLibrary(C:\WINDOWS\system32\mzxm13.dll") failed -The specified module could not be found".

I've been in contact with Technical Support, removed in installation, created a new user account, tried to reinstall and get the same messages every time, went back to Technical Support, and at their suggestion downloaded Microsoft .NET 3.0 - same result.

Have you any idea why I am having these problems when previous versions have worked perfectly well. My OS is Win XP Home SP3.

[Phil_D Norton Fighter]

Can you just check your NIS 2008 version number by opening the main control center and then Help and Support > About > Norton Internet Security.   The version should be:  15.5.0.23

When NIS was uninstalled was the Norton Removal Tool  used?

Message Edited by Phil_D on 08-09-2008 08:19 AM

[pompey33]

Yes that is the version, it actually came up when I pointed the cursor at the icon.

NIS was uninstalled using the Norton Removal Tool. 

[Phil_D Norton Fighter]

Okay.

Check these two Norton links which seem to relate to your problem:

LU 1812

LU1825

[pompey33]

Yes, Phil, I have come across these two during my efforts to install.  I have just tried them both again with mixed results.

LU1812  - This one is sitting on my desktop.  On both occasions when I tried to install it (both previously and just now) I have received the following message:

RegSvr32:  LoadLibrary ("C:\ WINDOWS\system32\mzxom13.dll") failed - The specified module could not be found.

LU1825 - When I previously clicked on the download button for this file (SymKBFix.exe) the link didn't work (tried both Firefox and IE).  I then did a Google search for an alternative source but couldn't find a site which allowed a download.  Surprise, surprise, I've just tried it again and it worked and it is now installed and I've rebooted my computer.

[pompey33]

Sorry, Phil.  Just realised there's a typo.  In the RegSvr32 message, the file name should read "msxm13.dll"

[Phil_D Norton Fighter]

In the LU1812 link, did you try the manual steps #2 and #3 to correct the "msxm13.dll" error?

[pompey33]

That question jogged my memory.  I realised I had downloaded and installed msxml3.dll but hadn't then gone back and run LiveUpdate.  I have now re-downloaded that file and installed it and run LiveUpdate from the link which did work.  I then went back to the document and under Step 5 clicked on the Norton Internet Security link and downloaded that file.

When I double-clicked on the file to open it, it performed all the pre-scans and started the installation proper, but when it got as far as installing Norton Internet Security  itself I received the now familiar messages:

"An installation failure has occurred.  Attempting to recover installation failure", followed by

"Gathering error information and sending to Symantec", followed by

 "A setup error has occurred which necessitates a reboot. Would you like to reboot now?"

[Vineeth]

Can you go to temp files (Start>Run ,in the Run dialogue box type %temp% and hit enter key) and open the URL.txt file.

Inside the URL.txt file, you can see a few lines describing the error message (containing 9999,171) .You can see an a value , b value and an e value along with that. Let me know a= ,b = , e= (if any) so that I can help you further.

[Floating_Red]

Try this: How to re-install LiveUpdate.