09-29-2013 10:03 AM
I wanted to load, from internet, Skype on my laptop but the loading process ceased with the message "Fatal Error: Failed to get proc address for GetLogicalProcessorInformation (Kernel 32.dll)". My laptop is however protected by Norton and Norton has not detected this fact and indeed did'not repair this fact. What have I to do to repair this problem? Thank you for your help.
09-29-2013 02:21 PM
The Norton product is not designed to solve this type of issue, it is a problem between the operating system and skype if you have no joy on the link below may I suggest that you try posting in either the skype or the Microsoft forums.