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Regular Contributor
MPSAN
Posts: 366
Registered: ‎01-08-2009
Accepted Solution

FireFox 27.0.1

Is there support for FireFox 27.0.1 yet in NIS2014?

"If it ain't broke, fix it 'til it is"
F4E
Posts: 3,745
Registered: ‎05-23-2009

Re: FireFox 27.0.1

Hi,MPSAN.Yes, there is no change to the Toolbar functions.I updated Firefox yesterday, and all working fine.

Windows 7 64 Bit Sp1 NIS V 21.4.0.13
Regular Contributor
MPSAN
Posts: 366
Registered: ‎01-08-2009

Re: FireFox 27.0.1

Great, Thank You!

"If it ain't broke, fix it 'til it is"
Super Spyware Scolder
iancol
Posts: 161
Registered: ‎04-28-2011

Re: FireFox 27.0.1

[ Edited ]

No it isn't!  At least not for me, specifically the Norton Toolbar/ID Safe login.  When I installed the FF update I was warned that Norton Toolbar wasn't compatible.  It still isn't,  despite regular checks for Norton updates and looking at Add-ons.  I still get "Norton Toolbar 2014.6.2.3 disabled" and greyed out.  Am I missing something obvious?

 

Ian

 

Windows 7 64 bit, Norton 360 Premier Edition, FF 27.0.1

F4E
Posts: 3,745
Registered: ‎05-23-2009

Re: FireFox 27.0.1

iancol,hi. Try bringing Norton fully up to date,and then do a fresh install of Firefox 27.0.1 rather than updating via the Help tab.

 

This sometimes helps the toolbar and browser to play well together.

 

Reboot after and hopefully, the two will work ok !

Windows 7 64 Bit Sp1 NIS V 21.4.0.13
Super Spyware Scolder
iancol
Posts: 161
Registered: ‎04-28-2011

Re: FireFox 27.0.1

Hi again, F4E.  Still not working.  I've checked for Norton updates, checked I;ve got the latest version of Norton, uninstalled FF, including personal data (after saving bookmarks and copying the profile folder contents), reinstalled, restored bookmarks and over-copied profile information, so the software looks exactly as it was before uninstall, rebooted, and I still get the incompatibility message.

 

Anything else I could try?

 

Thanks,

 

Ian

F4E
Posts: 3,745
Registered: ‎05-23-2009

Re: FireFox 27.0.1

Hi, iancol. Not sure if we've covered this before, but have you used the Norton Remove and Reinstall Tool ?

 

This will replace your current install with a clean one, and may well help you with this issue.

 

http://www.norton.com/nrnr

Windows 7 64 Bit Sp1 NIS V 21.4.0.13
Super Spyware Scolder
iancol
Posts: 161
Registered: ‎04-28-2011

Re: FireFox 27.0.1

Hi agin,

 

That was going to be my next question - surely I don't have to reinstall Norton as well?  Apparently so.  Bugger. 

 

How on earth can people who can't even find files folders survive this sort of issue?  I regularly have to rescue my wife from far easier situations than this one.

 

I'll have a go, anyway.  Thanks for the link.

 

Ian

Super Spyware Scolder
iancol
Posts: 161
Registered: ‎04-28-2011

Re: FireFox 27.0.1

[ Edited ]

Well, I went through the motions of reinstalling Norton and the updates ended with the need to apply a patch. Result!

 

Nope, no change, even after yet another clean install of FF.

 

Repeated Live Update - another patch!  This must be it.  Nope.

 

I'd applied FIVE patches with the same result (or one patch five times?) before I had the idea of continuing to check Live Update until there were no more downloads.  Then it worked!  Hoo-bloody-ray!

 

Thanks for your help.  The lesson I've learned is not to install any FF updates for at least a week after they're announced and then only after a lot of Live Update checks.   Why didn't the patch get downloaded before I reinstalled Norton?

 

My kids use freeware and are laughing at me.

Norton Fighter
Krusty13
Posts: 6,571
Registered: ‎05-31-2011

Re: FireFox 27.0.1

Hi Ian,

 

To save yourself the headache, don't update Firefox until AFTER you have received the patch from Norton.

 

You should change your Firefox settings as below.

 

Firefox 26 update settings.PNG

 

And keep an eye open for an announcement that a patch has been released.

 

http://community.norton.com/t5/Product-Update-Announcements/bg-p/Product_Announcements

W W W  =  Wild Wild West.    Be careful out there!