02-15-2014 03:55 PM - edited 02-15-2014 03:58 PM
No it isn't! At least not for me, specifically the Norton Toolbar/ID Safe login. When I installed the FF update I was warned that Norton Toolbar wasn't compatible. It still isn't, despite regular checks for Norton updates and looking at Add-ons. I still get "Norton Toolbar 2014.6.2.3 disabled" and greyed out. Am I missing something obvious?
Windows 7 64 bit, Norton 360 Premier Edition, FF 27.0.1
02-15-2014 07:21 PM
iancol,hi. Try bringing Norton fully up to date,and then do a fresh install of Firefox 27.0.1 rather than updating via the Help tab.
This sometimes helps the toolbar and browser to play well together.
Reboot after and hopefully, the two will work ok !
02-16-2014 01:19 AM
Hi again, F4E. Still not working. I've checked for Norton updates, checked I;ve got the latest version of Norton, uninstalled FF, including personal data (after saving bookmarks and copying the profile folder contents), reinstalled, restored bookmarks and over-copied profile information, so the software looks exactly as it was before uninstall, rebooted, and I still get the incompatibility message.
Anything else I could try?
02-16-2014 06:56 PM
Hi, iancol. Not sure if we've covered this before, but have you used the Norton Remove and Reinstall Tool ?
This will replace your current install with a clean one, and may well help you with this issue.
02-17-2014 12:24 AM
That was going to be my next question - surely I don't have to reinstall Norton as well? Apparently so. Bugger.
How on earth can people who can't even find files folders survive this sort of issue? I regularly have to rescue my wife from far easier situations than this one.
I'll have a go, anyway. Thanks for the link.
02-17-2014 01:17 AM - edited 02-17-2014 01:19 AM
Well, I went through the motions of reinstalling Norton and the updates ended with the need to apply a patch. Result!
Nope, no change, even after yet another clean install of FF.
Repeated Live Update - another patch! This must be it. Nope.
I'd applied FIVE patches with the same result (or one patch five times?) before I had the idea of continuing to check Live Update until there were no more downloads. Then it worked! Hoo-bloody-ray!
Thanks for your help. The lesson I've learned is not to install any FF updates for at least a week after they're announced and then only after a lot of Live Update checks. Why didn't the patch get downloaded before I reinstalled Norton?
My kids use freeware and are laughing at me.
02-17-2014 01:26 AM
To save yourself the headache, don't update Firefox until AFTER you have received the patch from Norton.
You should change your Firefox settings as below.
And keep an eye open for an announcement that a patch has been released.
W W W = Wild Wild West. Be careful out there!