Norton Internet Security / Norton AntiVirus

[Gaelceltic]

I found today, that Firefox 10.0.1 was still running after closing the programme. After a process of elimination, it would appear to be the Norton Vulnerability Protection 10.1.0.68-1 add on, which is causing the problem, so have had to disable it.

Norton Toolbar 2012.6.0.1 is working perfectly well.

[SendOfJive Norton Fighter]

Hi Gaelceltic,

Vulnerability Protection 10.1.0.68-1 is the current version, compatible with Firefox 10.0.1.  I'm not sure why you would be experiencing a problem.  How did you determine that this add-on was the cause of the issue?

[Gaelceltic]

I disabled all add ons and plug ins in Firefox, then re-enabled them, one at a time, to see which, if any, were causing the problem. Once discovering the problem I tried several times disabling and re-enabling Norton V P, and have found that this is the only add on (which I have), which is causing Firefox not to close down properly.

[SendOfJive Norton Fighter]

You can give the following procedure a try.  I'm not sure it will solve the issue, but it is worth a shot:

http://support.mozilla.org/en-US/kb/Unable%20to%20install%20add-ons?s=corrupt+extension&r=1&e=sph&as...

[bc596]

Hello folks:

Sorry to break into this thread, but the Noerton Vulnerability Protection version caught my eye.  My system shows version 10.1.0.0.  I'm using IE9 - Win 7 Pro 64, and everything is up to date and the Norton Vulnerability Protection BHO add-on is enabled.  I also see that my Norton Toolbar version (2012.5.0.140) is different than the one Gealceltic shows.  Is the version different depending on the browser?

BC

[yank Trojan Terminator]

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bc596 wrote:

Hello folks:

Sorry to break into this thread, but the Noerton Vulnerability Protection version caught my eye.  My system shows version 10.1.0.0.  I'm using IE9 - Win 7 Pro 64, and everything is up to date and the Norton Vulnerability Protection BHO add-on is enabled.  I also see that my Norton Toolbar version (2012.5.0.140) is different than the one Gealceltic shows.  Is the version different depending on the browser?

BC

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Hi BC,

Yes the versions will be different for each of the browsers and also for each of the Norton Programs.

[Gaelceltic]

Thank you. Tried that and didn't help. I'll have a look around and see if there is anything else that I can do. If anything else springs to mind which might help, would appreciate it. Unfortunately, can't even uninstall the NVP. Was hoping that I could, so that it would install again. Back to the drawing board, and leaving it disabled for now.

[Gaelceltic · Accepted solution]

Thanks again SendofJive, I've finally managed to resolve the situation. Indeed, it would appear to be corrupt files. I had a few more extension files in my profile folder, than in the link above, which I deleted, and all has returned to normal now, thank goodness. http://kb.mozillazine.org/Uninstalling_add-ons#Corrupt_extension_files

[SendOfJive Norton Fighter]

Hi Gaelceltic,

Glad to hear you found a solution.

[bc596]

Thanks, Yank.  Appreciate the reply.

BC