Norton Internet Security / Norton AntiVirus

[maxknux]

I got a message from Norton Internet Security 2010 saying there needs to be a reboot to remove some security threats. I checked the recent history and found it was detection of WS.Reputation.1 and 3 files were quarantined (freebl3.dll; softokn3.dll; nsdbm3.dll). Now Firefox 3.6.6, which was recently updated, fails to connect to any net connection.

I am confused about this problem so now I have to use Internet Explorer which is okay but still would like to use Firefox.

[Smael123]

I have the exact same problem. I don't think it had anything to do with the viruses cause mines didnt detect any. It happened when it installed the Intrusion Prevention Engine version 4.6.0.26 Definitions Set.

[Hakan]

Same problem here. According to Mozilla Firefox it is a false positive, it is a legit update and Norton should fix it.

Check the files with virustotal, everything checks out, no virus no infection. Scan the system everything checks out, no virus no infection - these are the results on MY system, check yours.

So far I think it is a false positive and I don't understand why Symantec has not fixed this issue it looks to me that there are enough users reporting this problem!

[hvgsel · Accepted solution]

I had the same this afternoon. It seems to be solved by Symantec, as i reinstalled and had nomore problems.

To solve : Download full installer FF 3.6.6; Uninstall FF via Add/Rove Programs (do not remove your personal data) and reinstall with full installer.

The so called WS1.reputation is not detected anymore.

[Tregonsee]

I manually downloaded and reinstalled 3.6.6.  So far, so good.  NIS had not trashed it.  Yet.

Treg

[PapauZ Norton Fighter]

Hi Guys,

any of you having these false positives just open your Norton product, go to History -> Quarantine, and there select the quarantined files and restore them.

If Norton asks if you want to trust these files, select Yes.

Let us know the results.

[Yaso_Kuuhl Norton Fighter]

Hi PapauZ,

After Norton told me to restart my computer to finish the cleaning-up process, the three files were quarantined, and (after rebooting), I accessed Quarantine and was able to restore two of the files - the third could not be restored. Fortunately, I had just read about this issue before running a a Quick Scan and therefore before Norton snapped up the files, so I had downloaded the Firefox installer beforehand...

I ended up removing the crippled Firefox as hvgsel had suggested, then cleared the remaining entry from Quarantine, and finally installed Firefox again. This time, Quick Scan did not bark again :-)

[dbrisendine Norton Fighter]

What happened to the third file?  Was it one of the same files as the other posters reported or was it a different file?  Norton would not let you restore a file from Quarantine?  Was there a reason given as this is not the norm?

[isacita]

Hello there,

I experienced the same problems, three files of the upgrade of firefox 3.6.6. were moved into quarantine by Norton. These were the three .dll files you named above. I restored them and now firefox works fine. Thanks for any help.

xxx

[jeffw]

Hi Everyone,

I just wanted to confirm that we were notified of the Firefox issue and were able to fix it within a few hours of it being reported.  I announced the fix in the other thread.  Apologies for any issues that you may have experienced.  We have identified the root cause and are working internally and with the Firefox team at Mozilla to ensure that this does not happen again.

Jeff