Norton Internet Security / Norton AntiVirus

[jessica27]

Everytime i open up fire fox a window popsup globalroot/systemroot/system32/MSIVXwavjtrryinvnpiqpvlgwxxurscoen.dll is either not designed to run on windows or it contains an error. I was wondering if you could help me fix this problem

Thanks

[edit: Clarified subject.]

Message Edited by shannons on 07-07-2009 07:33 PM

[dbrisendine Norton Fighter]

Sure.  We need some information about your system and your Norton program.

What Norton program do you have and what version is it? (Version is in Help&Support > About)

What is your OS (XP / Vista) and what is your Service Pack (SP2 or SP1 etc)

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Please download GMER from http://www.gmer.net  and run the program. Select "Scan" and then "Save" the log. Do nothing else with the GMER program as it can harm your system if used incorrectly. Then attach the log file as a text file to a post here. The Add Attachments link is below the orange Post button. It will be reviewed for possible malware and we will get back to you. Again, thanks for your help in this.

[jessica27]

I have symantec antivirus version 10.2.0.276 and my OS is vista, and service pack 1. For gmer i downloaded it but when i scan it, it scans for a bit and then it stops working

[dbrisendine Norton Fighter]

Can you try this also.  We need to see if one of them will give us a complete scan.

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1. Download to your Desktop "RootRepeal.exe" from http://homepages.slingshot.co.nz/~crutches/RootRepel/

Start it, Click on the "Report" Tab
Select (tick) in the box that appears "Drivers", "Stealth Objects" and "Hidden Services" and click OK
After it scans click "Save Report" and save the report as a txt file. You can use Notepad to copy the info.

Please attach the log as a text file to a post here on the Norton User Forum. The Add Attachments link is below the orange Post button.  Thanks for your assistance in this.

Message Edited by dbrisendine on 07-08-2009 01:15 AM

[Quads]

Due to the fact you can't get GMER to work,  with the new Rootrepeal.

1. Click the "report" tab

2. Select all the boxes

3. Select your Hard Drive

4. Scan

5. On Completion save log.

Quads 

[jessica27]

k it works

[Quads]

Did you tick all the boxes, as the hidden/locked files are not there??

Quads 

[jessica27]

I check off on the 3 you told me, but i scanned it again just to make sure. I attached the one i saved and the report.

[Quads]

No, I said

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Due to the fact you can't get GMER to work,  with the new Rootrepeal.

1. Click the "report" tab

2. Select all the boxes

3. Select your Hard Drive

4. Scan

5. On Completion save log.

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Quads 

[jessica27]

oh okay. sorry about that