03-01-2011 12:41 PM
I'm running Norton Internet Security ver. 126.96.36.199 on my desktop. My printer is networked via a Belkin Share router connected by a DLS cable. My desktop runs Windows XP. I can only print when I disable the Norton firewall. I have tried to change some of the settings (Trust, Sharing) but haven't found the answer. Any suggestions?
03-01-2011 04:16 PM
Try physically disconnecting the printer and reconnecting it to see if Norton then adds it to the Network Security Map. You may then have to further edit the device to give it a trust level of "Shared" or "Full Trust."
03-03-2011 01:44 PM
The nework security map shows only my desktop. I tried to add the router by entering its IP address, but I got a message saying it was already on the network. Why doesn't it show? I don't know how to add the printer or find its IP address. I tried disconnecting the cable from the router and reconnecting, but it didn't show up on the network.
The Belkin rep suggested shutting down the Norton firewall since the router firewall would protect me, but I don't know about that.
03-03-2011 02:25 PM
Try rebuilding the network to see if Norton is then able to see the printer. Disconnect the printer and any other peripheral devices. Open the Network Security Map and make sure that Remote Monitoring is turned OFF. Next, close the Network Security Map (this must be closed prior to the next step). Then, in the main Norton window, go to Network Settings > Network Security Map and click Purge [+]. Now reconnect your devices. The Network Security Map should recognized them automatically as you connect them.
03-03-2011 04:38 PM - edited 03-03-2011 04:39 PM
Switching Norton firewall off, is a bad idea, as you then will have no protection on outgoing internet traffic.
Can you be more specific about your router and printer : brand, type, network printer or not, wireless printer or not, version of your printer software.
What do you mean by a DLS cable? DSL cable or something else? Then that will be your Internet connection only.
If your printer is a wired network printer, it will be connected to the router with a CAT5 network cable.
Only (wireless) network printers show up in your Network Security Map. Locally connected printers (USB) do not show up.
Some HP printers with a certain version of their software, for instance, require adjustments in Norton firewall, because HP then did not stick to the rules.
Also possible : you maybe need to adjust some router settings.
So plse provide some more details.
03-05-2011 04:44 PM
Sorry, hvgsel. The printer is connected to router with a USB cable. I am running XP SP3 operating system. IE 8, NIS 2011. Belkin Share router. I have a Dell desktop connected to the router via an ethernet cable and a Dell laptop which is connected to the router wirelessly. When I have the laptop and desktop both on NIS network map shows both computers, but not the router or printer. If I diable NIS firewall I can connect to printer and print from desktop. If I'm connected to printer and re-enable firewall, I can still print from desktop. If I then disconnect from priner (for example to print from the laptop), firewall blocks reconnecting and I can't print from desktop. (By connect, I mean I am connecting/disconnecting via the Belkin router print and sharing center, not physically connecting/disconnecting the USB cable). I tried what guru above suggested but could not get NIS to list printer.
03-05-2011 06:24 PM
Have you tried plugging the printer into the wired desktop instead of the router. That is how my setup works. I have two other laptops that connect wirelessly and use the printer through print sharing on the desktop. Plugging the printer into the router may cause it to act as though there are two completely different networks rather than one connected one.