Norton Internet Security / Norton AntiVirus

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Go to www.bleepingcomputer.com/download/combofix/   and download ComboFix.exe
run it. Have a lot of patience. It goes though like 100 stages and reboots but it works.

I did for me!

[Quads · Accepted solution]

USERS   DO NOT run combofix without trained guidance, it is a powerful tool that can cause problems with the system

Even the creators state this and not to run it

I have had to get system back after running combofix and other tools, but I am in the correct field to do so.

And it's not 100 stages,  thread creator can't even get that correct.

Quads

[Kelly]

I addressed this in a separate thread, albeit perhaps with too much diplomatic finesse.

What Quads said - do NOT use ComboFix.exe without expert tutelage and supervision.

If it's a problem with Microsoft (or Windows) Update, then it's most probably a Windows problem, not an AV software issue.  Try the solutions on Microsoft's support website.  For issues with Windows/Microsoft Update in Win XP, see KB 943144.  Try the Microsoft Fixit tool first (it will pop-up when you go to the web page.  It's so simple that even a caveman or my brain-damaged nephew can use.

Direct link here:

hxxp://support.microsoft.com/kb/943144 (use tt in place of xx)

Regards,

Kelly