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Newbie
phone5551212
Posts: 2
Registered: ‎11-19-2012

Fix not complete - SONAR Protection and Smart Firewall Not Fixed

Hello,

 

I am running NIS Version 20.2.0.19 on Windows XP SP3 32 bit.

 

The NIS home screen shows a red square labeled "At Risk".

 

I click the "Fix Now Button". 

 

After less than a minute I see:

 

SONAR Protection             Not Fixed

Smart Firewall                    Not Fixed

 

Can you please advise.

 

Thanks.

 

 

 

 

 

Newbie
phone5551212
Posts: 2
Registered: ‎11-19-2012

Re: Fix not complete - SONAR Protection and Smart Firewall Not Fixed

I have not received any replies.  Can someone please help?

dickevans
Posts: 12,444
Registered: ‎04-08-2008

Re: Fix not complete - SONAR Protection and Smart Firewall Not Fixed


phone5551212 wrote:

I have not received any replies.  Can someone please help?


Welcome,
Sorry for the delay. We're mostly volunteers here so it may be a while before someone sees your message and can offer assistance.

I'll assume that you have rebooted and that your program is up to date.

It sounds like time for the Norton Remove and Reinstall Tool

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20110217171332EN

PLEASE be sure to save your identity safe data BEFORE you use the tool.

Keep us posted

Dick
Win7x64 SP1 current NIS V21