Re: Quick scan stuck in Norton Internet Security

scarfy · ‎06-20-2012

Dave_Coleman wrote:
Hi Scarfy,

The patch has been pulled to not affect others. The team is working on a solution for those of you who have already downloaded it.

Thanks for your patience.

Dave

What I mean is to release an update that removes the definition from all the PCs.

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ItsMeGizmo · ‎06-20-2012

Thanks for the quick reply. I followed the link as indicated, updated the information as required, Ran a full Secuirty / AntiVirus check which completed correctly. All now seems to be back to normal. Thanks for your help with this.

ACS4500 · ‎01-08-2012

I just tried another full scan. The scan itself didn't get stuck but however at the end of the scan when it should have moved to the next step it got stuck on that small list menu and did not respond. I had to restart my laptop to get Norton to work again. Is this part of the problem with the patch?

Meche · ‎06-20-2012

I have the Norton DNS on my router, but am still having the problem in NIS 2012 ...

.... do I need to set up the Norton DNS on my laptop also?

--Thanks!

OUgrad · ‎12-27-2008

Norton Internet Security 2012 has the same problem. It started with recent LiveUpdate since about 18 hours ago.

OUgrad.

jerry_f · ‎06-20-2012

Hi Vineeth

Problem solved, thanks for your help.

Jerry

cts4help · ‎06-20-2012

I've now repeated Quick Scans on all 7 PCs and the behaviour is consisiently 2 minutes to get to the "SecurityRisk.FlushDNS" test and then between a further 17 and 48 minutes to finish. That makes the current quickest "Quick Scan" 19-minutes instead of 3 minutes (and the slowest Quick Scan 50 minutes). Earlier today I was terminating any quick-scan task which had been 'stuck' for 10 minutes so I obviously wasn't waiting long enough for the new slower Quick Scan to complete.

Dave_Coleman · ‎04-07-2008

How are the scans for everyone now? Are they still taking forever?

ElectronicsTech · ‎06-20-2012

It's still taking a while for me, been stuck at SecurityRisk.FlushDNS for at least a half hour. Latest definition update was 06-20-2012, 20:18:25 Atlantic Time.

ElectronicsTech · ‎06-20-2012

Update: used method A that was recommended in the link in previous posts, worked like a charm.

Now just wondering, the DNS addresses entered into the system, will we have to take those out eventually once this issue has been fully resolved?