Gen2 and Zeroaccess Trojan, Quad Help Request Please-

wismommy · ‎07-31-2012

Hello,

I have started getting pop-up's regarding Trojan Gen2 and Zeroaccess being blocked by NIS. I have been on the boards researching here on this site. This is my first post, as I have read the instructions on not to try other threads instructions. I am looking for a Quad to help me remove these viruses.

My system:

Sony Vaio VPCS111FM

Intel Core i5

Win7 Home Premium S.P. 1

x64

Norton Internet Security 2012

I do have a flash drive.

I have not tried any tools yet to remove these, wanted to wait for instructions from someone better qualified than myself.

Thanks in advance.

Quads · ‎07-21-2008

ANY other user other than the thread starter is not to use any instructions, scripts or proceedures, The work though in cleaning a system is individual and only for that system due to a number of factors.

Unfortunately, with the amount of threads means the waiting time is longer, Norton continually Blocking files won't hurt your system but is is just annoying, Please wait and be patient. I am trying to keep up, spending hours here to script and clean machines on a first come/first served basis. If you or someone adds to your thread It will be pushed back in line due to the new update. I use the boards in reverse to what is seen

Please do not run any tools unless instructed to do so.

We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Do as the instructions ask nothing extra or run things twice
If I ask a Question just answer it, don't run anything unless it states.
Major steps used:

1. Find

2. Break

3. Destroy

4. Cleanup (including system as a whole)

Please read every post completely before doing anything.

Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.

Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forum, (sometimes )
Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.

Read Slowly and all of it.

Please download http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ Download the 64 bit version

Transfer it on to the Flash Drive

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:

Restart the computer.
As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
Use the arrow keys to select the Repair your computer menu item.
Choose your language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account and click Next.

On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

Select Command Prompt
In the command window type in notepad and press Enter.
The notepad opens. Under File menu select Open.
Select "Computer" and find your flash drive drive letter and close the notepad.
In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
Note: Replace letter e with the drive letter of your portable hard drive
The tool will start to run.
When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) on the flash drive. restart the system and load Windows Pleaseattach the log in your reply back..

Quads

wismommy · ‎07-31-2012

here is the frst.txt file

bearec2003 · ‎08-01-2012

Hello, im having the same problem does the same apply? im using windows vista, I used to have AVG but couldn't get rid of either of the trojans so I removed that a paid for Norton internet security. It pops up all the time to say its blocked but is there a way of completely removing it? Its in c:\windows\installer\{a6fd3508-a3e0-85a3-587f-ede7eae0dfb4}\u\80000000.@

I've had it since I downloaded the new messenger update, I even tried uninstalling that and it doesn't work.

my laptop wont allow me to use any of my windows security either, not even update, I've tried fix it through windows and that doesn't work either.

I've also tried restore, running in safe mode etc and that's not working either. That's as far as my knowledge goes, I would be very grateful for any help .

Regards

Chantelle

wismommy · ‎07-31-2012

you need to start a new thread for your own situation, please don't post in other people's threads as we are working with a professional for our specific operating system. Please read the information in bold at the top of the Quad's posting. Thanks!

bearec2003 · ‎08-01-2012

ooooops sorry

Quads · ‎07-21-2008

Looks like you have a Bootkit as well.

I will have FRST get me more information

Download the script attached, needs to be the same file name as well (fixlist.txt), Copy across to flash drive

NOTE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Now please enter System Recovery Options again. Like previously

Select Command Prompt
In the command window type in notepad and press Enter.
The notepad opens. Under File menu select Open.
Select "Computer" and find your flash drive letter and close the notepad.
In the command window type e:\frst.exe or frst64.exe and press Enter
Note: Replace letter e with the drive letter of your flash drive.
The tool will start to run.
When the tool opens click Yes to disclaimer.
Press the Fix button just once and wait.
The tool will make a log on the flashdrive (Fixlog.txt) please post it to your reply.

Quads

wismommy · ‎07-31-2012

i am confused at how to "download" the attached script. when I click on it it is just some text, i tried to copy and paste to my flash drive in a "new folder" that i named fixlist.txt. but it wouldn't let me paste. am I missing something here?

never mind, I figured it out, will post fixlog soon.

wismommy · ‎07-31-2012

here is the file:

Quads · ‎07-21-2008

Delete your copy of fixlist.txt on your Flash Drive

Download the script attached, needs to be the same file name as well (fixlist.txt), Copy across to flash drive

NOTE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Now please enter System Recovery Options again. Like previously

Select Command Prompt
In the command window type in notepad and press Enter.
The notepad opens. Under File menu select Open.
Select "Computer" and find your flash drive letter and close the notepad.
In the command window type e:\frst.exe or frst64.exe and press Enter
Note: Replace letter e with the drive letter of your flash drive.
The tool will start to run.
When the tool opens click Yes to disclaimer.
Press the Fix button just once and wait.
The tool will make a log on the flashdrive (Fixlog.txt) please post it to your reply.