Not what you were looking for? Ask our experts!
Reply
Visitor
cdb2
Posts: 3
Registered: ‎01-14-2013

HELP PLEASE! PCEU virus removal

My Norton Internet Security 2012 protected Dell laptop running Windows 7 has just become infected with the PCEU virus.

 

The  laptop is completely locked and says it won't unlock unless I pay the ransom.

 

Please can some kind person advise how I can rid myself of this virus?

 

Many thanks in anticipation.

dickevans
Posts: 12,358
Registered: ‎04-08-2008

Re: HELP PLEASE! PCEU virus removal

Don't pay, wait for help!

Dick
Win7x64 SP1 current NIS V21
Contributor
Instructor
Posts: 22
Registered: ‎09-13-2008

Re: HELP PLEASE! PCEU virus removal

Sorry to hear of your infection. Others say this is not a malware removal site, so no doubt you will be given advice about going to websites that specialise in malware removal such as bleepingcomputer.com. On the other hand anyone here can provide suggestions and you are free to take whichever road you wish. If you want advice here on how to remove, I suggest you advise whether you have one "user" set up or more than one user and whether you have tried "safe" mode (F8) or not and if so whether you receive a blue screen or can in fact enter Windows.

Visitor
cdb2
Posts: 3
Registered: ‎01-14-2013

Re: HELP PLEASE! PCEU virus removal

Just the one user set  up.

 

Have tried pf8 safe mode and cannot get in, it initially logs you in then when you get to the desktop it logs you out of Windows.

DavidThomas88
Posts: 885
Topics: 133
Kudos: 51
Solutions: 20
Registered: ‎12-21-2010

Re: HELP PLEASE! PCEU virus removal


cdb2 wrote:

My Norton Internet Security 2012 protected Dell laptop running Windows 7 has just become infected with the PCEU virus.

 

The  laptop is completely locked and says it won't unlock unless I pay the ransom.

 

Please can some kind person advise how I can rid myself of this virus?

 

Many thanks in anticipation.


 

hi 

 

 

this is not a  malware removal site

 

 

but i got some links that could help you re move that

 

 

http://www.bleepingcomputer.com/

 

http://www.geekstogo.com/forum/

 

http://www.cybertechhelp.com/forums/

 

http://support.emsisoft.com/forum/6-help-my-pc-is-infected/

 

http://forums.whatthetech.com/index.php

Contributor
MRSOne
Posts: 16
Registered: ‎01-10-2013

Re: HELP PLEASE! PCEU virus removal


cdb2 wrote:

Just the one user set  up.

 

Have tried pf8 safe mode and cannot get in, it initially logs you in then when you get to the desktop it logs you out of Windows.


OK, this is a known effect.

If you want to continue here, rather than posting at one of the boards you have already been directed to, then you need to have a usb flash drive. Download the Farbar Recovery Scan tool from here

http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/

 

save to the flash device.

Plug the device into the machine when it is booted up in normal mode.

Make sure you get the version compatible to your operating system.

 

Ok the next step is to get to a command prompt before your version of Windows is loaded. We do this by going to the system recovery mode, and then selecting command prompt.

 

Here are the instructions

To enter System Recovery Options from the Advanced Boot Options:

  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Select US (or your country keyboard)  as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.


On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt



select the last. If you can or cannot get to this point, stop. Report back here.

 

 

Bot Obliterator
Quads
Posts: 16,530
Registered: ‎07-21-2008

Re: HELP PLEASE! PCEU virus removal

[ Edited ]

Do not folliow the advanced instructions,   they are for use under supervision by trained users and MRT members. MRT"s give their own instructions and warnings first, as well as board info, they don't need others outside of that giving instructions for them.

It is their proceedure to follow, no one elses.

 

Please go to one of the other protected forums.

 

Quads

Visitor
cdb2
Posts: 3
Registered: ‎01-14-2013

Re: HELP PLEASE! PCEU virus removal

Thanks DaveThomas,MRSone and Quads for your useful input.

 

Quads - what is an MRT? and which protected forum would you recommend?

Bot Obliterator
Quads
Posts: 16,530
Registered: ‎07-21-2008

Re: HELP PLEASE! PCEU virus removal

MRT on malware removal forums / sub forums  = Malware Removal Team or  Malware Response Team Like this thread

 

http://www.bleepingcomputer.com/forums/topic481679.html

 

Quads

dickevans
Posts: 12,358
Registered: ‎04-08-2008

Re: HELP PLEASE! PCEU virus removal

The others are

http://www.bleepingcomputer.com
http://www.geekstogo.com/forum/
http://www.cybertechhelp.com/forums/
http://forums.whatthetech.com/

but Quads has pointed you to the best.

Dick
Win7x64 SP1 current NIS V21