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customer123
Posts: 2
Registered: ‎01-22-2010

HOW TO FIX NORTON LIVEUPDATE AND OTHER ISSUE RELATED TO VIRUSES

IF YOU ALREADY INSTALLED NORTON 360 3.0 /NIS / NAV - 10

 

1)CHECK THE DATE AND TIME,RUN LIVEUPDATE,STILL ISSUE PERSIST

 

    RESTART THE COMPUTER AND CHECK,STILL THE ISSUE PERSIST

 

2)RUN INTELLIGENT UPDATER

 

   DOWNLOAD FROM WWW.SYMANTEC.COM/AUTOTOOLS AND RUN THE TOOL,RESTART THECOMPUTER

   AND CHECK

 

IF THERE IS A VIRUS IN THECOMPUTER

 

-CHECK WHEATHER YOU CAN GO ONLINE,IF YOU ARE NOT ABLE TO ACCESS INTERNET ,FIX THEINTERNET  

 ISSUE BEFORE CALLING NORTON

 

-CHECK FOR VIRUSES IN ADD/REMOVEPROGRAMS,IF NEW PROGRAMS IS INSTALLED WITHOUT YOUR AUTHORIZATION UNINSTALL IT

 

-DELETED TEMP AND PREFETCH FILES

 

RUN->TYPE %TEMP% AND THEN DELETE TEMPORARY FILES

 

RUN->TYPE PREFETCH AND THEN DELETE PREFETCH FILES

 

RUN->TYPE MSCONFIG ,UNCHECK ALL

UNNECESSARY STARTUP AND SERVICES I.E PERFORM CLEAN BOOT

 

RUN FULL SYSTEM SCAN,STILL ISSUE PERSIST CALL NORTON

 

3)IF THERE IS A PROBLEM WITH ACTIVATION

 

IF YOU ARE GETTING AN ERROR MESSAGE ACTIVATION NOT COMPLETED

 

CHECK WHEATHER YOU CAN ACCESS WWW.SYMANTEC.COM

LIVEUPDATE.SYMANTEC.COM

 

IFYOU CAN ACCESS THE ABOVE WEBSITE,OPEN WWW.SYMANTEC.COM IN THE BACKGROUND AND TRY TO ACTIVATE NORTON PRODUCT,IT WILL WORK