07-07-2012 07:38 AM
Solved! Go to Solution.
07-07-2012 10:04 AM
I just started getting the Hacktool.rootkit and Trojan.zeroaccess threats showing up in Norton. They are also causing random windows to open in IE. I've read the threads and it looks like specialized help is needed. I'm unable to remove them on my own. Any help would be appreciated because I'm at the point where I feel like the computer is lost. Thanks!
Sorry about the problem. Please do NOTHING to try and fix the problem until you are directed by volunteer user Quads. He's the best and will work with you as long as you follow his instructions to the letter. He will want to know the version of your operating system and the name and version of the Norton software you are running. Be sure to specify x32 or x64 on the operating system - it does make a difference.
Be patient, help will come
07-10-2012 06:57 PM
Thanks for the response. Here is the information requested. Any assistance is appreciated.
- Windows Vista Version 6 SP2, 64-bit
- Norton 360 Version 18.104.22.168
07-11-2012 10:25 AM - edited 07-11-2012 10:28 AM
ANY other user other than the thread starter is not to use any instructions, scripts or proceedures, The work though in cleaning a system is individual and only for that system due to a number of factors.
Please do not run any tools unless instructed to do so.
4. Cleanup (including system as a whole)
Please read every post completely before doing anything.
Read Slowly and all of it.
Please download http://www.bleepingcomputer.com/download/farbar-re
Transfer it on to the Flash Drive
Enter System Recovery Options.
To enter System Recovery Options from the Advanced Boot Options:
On the System Recovery Options menu you will get the following options:
Windows Complete PC Restore
Windows Memory Diagnostic Tool
07-12-2012 04:23 PM
Download the script attached, needs to be the same file name as well (fixlist.txt), Copy across to flash drive
NOTE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
Now please enter System Recovery Options again. Like previously