Norton Internet Security / Norton AntiVirus

[Carmie5]

This same thing happened to me last Thursday.  I did a Google search and was directed to happili.com.  All hell broke lose from there.  Blue screens appeared.  My system became very slow and I was redirected several times.

All of you are so much more computer proficient than me so I brought mine to Staples where they are reinstalling my OS (Windows Vista) and all of my data.  They are supposed to be cleaned and free of viruses (fingers crossed).

I am such a low-level computer user and this really disturbs me.  My pcs have never been infected with anything and I have been very pleased with Nortons.  Until this time that is.  I am not sure why they haven't caught this virus.

[Virtual_mind]

I have used Norton so long I am unable to remember how long ,well over 12 years .

This was/is my first threat that I know of that wreaked such HAVOC .

On a good note , I hope; When I shut my machine down early this am I set it to run a FULL SYSTEM scan . When I fired up today I see 3 threats  were found and qurantined .

mijimxh.dll (trojan.gen.2)

ezbdzgg.dll (trojan horse)

buhjtfc.dll (trojan horse)

Fingers crossed but I am not having browser hijacks after trying  about 25 differnt searches,  it was every other link when the

problem hit .

Maybe Norton updated the definitions ? If so , Thanks Norton and those that chimed in to help others.

[Carmie5]

Had this same problem last Thursday and my laptop is now being "fixed" at Staples.  Shocked that Nortons didn't find this virus and so far, I haven't read any threads that they have fixed it.

[Quads]

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Jaxxboss wrote:

Thanks.  And no worries about using the advanced tools.  I'll just tell them Some Quads guy had me do it then he bailed when it was over his head.

I did the same thing to my neighbor when he fell in my pool, he went ahead and tried to swim before I could help him, so I told him he was out of luck.

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That's fine Bleeping Computer know me and I will direct them to this thread and that the first 2 messages, It shows I did not tell you to do anything on this thread 

You went about using FSS and OTL on your own, before I posted and your log shows you used Combofix before that which was not even on this thread.

So I did niot have you run OTL, FSS, Combofix or any other program so that means your statement is false and I can notify them of that of that if need be.

They know I can play with any infection and remove it, I infect my PC all the time on purpose, but that means I kmow how these tools work and what damage they can do.

Quads

[AllenM Norton Fighter]

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Jaxxboss wrote:

Thanks.  And no worries about using the advanced tools.  I'll just tell them Some Quads guy had me do it then he bailed when it was over his head.

I did the same thing to my neighbor when he fell in my pool, he went ahead and tried to swim before I could help him, so I told him he was out of luck.

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Hi Jaxxboss,

Quads is one of the best malware removal experts around but for him to help out you need to not have done anything on your own to try and resolve it.

Do be aware that BleepingComputer and all other reputable malware removal forums have very strict rules about NOT doing anything other than precisely what they ask you to do - nothing more and nothing less. They also do not allow you to get assistance from a second source. The reasons for this are quite simple really - doing anything on your own or getting help from someone else makes it impossible for them to do their job properly and even more importantly can make your situation worse than what you started with.

If they see evidence of those rules being violated they will close your ticket forthwith.

Best wishes.

Allen

[cgoldman]

.Jaxxboss wrote:

Thanks.  And no worries about using the advanced tools.  I'll just tell them Some Quads guy had me do it then he bailed when it was over his head.

I did the same thing to my neighbor when he fell in my pool, he went ahead and tried to swim before I could help him, so I told him he was out of luck.......

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I happen to have a different opinion. Unless I am missing something you ran a couple of programs and attached logs.

Had you been following any one specific persons advice and then gone off on your own, then I might have understood why that specifc person would not wish to provide further advice. But I do not see that that is the situation here.

Also I am not a fan of bleeping and no offence to them is intended. But the time lags are great and when you have an infected system you want immediate solutions and often simply cannot wait around for days for the next post.

Taking a helicopter view. Norton is an AV product, this is a forum for support of those products and what I would really like to see is that users can be supported here whatever their AV difficulty and not, when it gets tough having to redirect users to a completely unaffiliated website.

[Quads]

Then again you struggle with scripting and what is going on.

Second, the time lag depends on how many PC's need malware removal and the type of malware involved and other problems caused by that.  None of the guys including myself get paid for it,  and the sometimes 100's of PC's needing help.

When people want that best that is what happens with a very  high success rate.

Most people don't mind waiting and understand what we do and the technical ability involved, usually female more than males, males tend to think I can do it I can do it    OH BUGGER. Females may at first glance ask silly questions or ask for clarification but better that way then the other.

I have 41 zeroaccess droopers to infect my machine with so I am off. 

Quads

[cgoldman]

Yes I struggle with many things and many people. Nevertheless, I try. Making personal comments is not what this forum is about.

 I also provide solutions for people with infected computers. My track record is 99% and I do this for money professionally. Terrible by your standard no doubt but this is not a competition. Taking people off to bleeping does not provide the feedback that is valuable for the community here.

[grafaloff]

I also got the happili.com redirect virus yesterday. I worked with Norton Live for 6 hours today. They had 4 "expert technicians" working on my computer online and they were not able to solve the problem. They sent the information to their research department and said they would get back to me when they figure out a solution. Its not worth running the basic norton virus removal tools (360, NPE, FixTDSS, etc because none of them worked.

Good Luck!

Gary

[AllenM Norton Fighter]

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grafaloff wrote:

I also got the happili.com redirect virus yesterday. I worked with Norton Live for 6 hours today. They had 4 "expert technicians" working on my computer online and they were not able to solve the problem. They sent the information to their research department and said they would get back to me when they figure out a solution. Its not worth running the basic norton virus removal tools (360, NPE, FixTDSS, etc because none of them worked.

Good Luck!

Gary

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Hi Gary,

I can confirm Symantec is looking into this.

From some research I done I believe this virus recently resurfaced, and I would guess with further changes to try and circumvent AV software.

Allen