That is why I log first just to see what is out of place or is bad, hopefully, sometimes it might take 3 or 4 logs. but that way I know what I am to target, and what tools will work for what, The logs are created without clicking a Fix button.
It's a bit different when it's like a Combination infection and one or more is visable so that gets disabled or broken first, Say a FakeAV. I still leave the dead files in location until it's time to delete.
Without knowing what you are looking at, can cause disasters, a few on this forum, Where Windows no longer Boots, Windows is broken, or a removal tool was using on whast is the wrong infection, Screwing things up.
That could be why you are having problems with Java and Windows Installer, you (with Techs) have used NPE, FixTDSS, and anything else causing a break or file deletion.
Quads
