Norton Internet Security / Norton AntiVirus

[donwbtr]

I seem to have picked up the Happili infection, so far it doesn't seem to be affecting Explorer or Firefox but does redirect Google searches in Chrome. In addition "happili" is now pinned to the Chrome menu in Programs. Once I experienced a computer slowdown but it seems to be operating at normal speed now.  

I have read the "fixed thread" on the forums, should I run and post the aswMBR and OTL scans? I have run the full Norton scan without any results.

I am running Windows 7 x64, Windows and the browsers are up to date with patches. Is there a source of information on how happili is spread? We don't any exotic websites or downloads, and any thumb drives do get scanned by Norton.

Many thanks,

Don Williams

[Quads]

Uninstall Chrome completely and when it asks about removing all the browsing data, remove all of that to (YES).

Download a fresh copy of Chrome and install it,  and see if the redirect happens after a nice new fresh install.

Quads

[donwbtr]

So far no redirects, at one point Chrome seemed to be running slowly but is fine now, probably was the internet itself. Will continue to monitor. Any other advice on what actions to prevent a recurrence?

Thanks,

Don

[Quads]

Please read carefully and Slowly

 Please scan with ESET next   Using Internet Explorer

I'd like us to scan your machine with ESET OnlineScan

• Hold down Control and click on the following link to open ESET OnlineScan in a new window.
  ESET OnlineScan
• Click the  button.
• For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on  to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the  icon on your desktop.
• Check 
• Click the  button.
• Accept any security warnings from your browser.
• Under scan settings, check  and DON'T (NO) check Remove found threats (reason for this is we don't want something deleted and then Windows won't load).
• Click Advanced settings and select the following:
  • Scan potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
• ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
• Attach the resulting log in your next reply

If you think a log should have been generated then go to C:\Program Files\ESET\ESET Online Scanner\log.txt to find it. 

[donwbtr]

The scan found two problems. There wasn't a log file generated, I checked the indicated location and did a search for Eset. I've saved and attached the scan results.

[Quads]

Looks like we will have to do some tidy up of the system,  I will be creating a script with instructions to come.

Quads

[Quads]

Please do not run any tools unless instructed to do so. 

• We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.

Please read every post completely before doing anything. 

• Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.

• Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forum, (sometimes )
  
  
•  Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
  
  
• If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!

Please read carefully Read all of this message first

Download Combofix http://www.bleepingcomputer.com/download/anti-virus/combofix

• Ensure that Combofix is saved directly to the Desktop <--- Very important
  
  
• Disable all security programs as they will have a negative effect on Combofix,
• Close any open browsers and any other programs you might have running

Doiwnload the attached CFscript.txt, , For some browsers Right Click the attachment on the forum and select "Save AS" or similar to Download it. See screenshot below.

Now  drag the CFScript.txt into the ComboFix.exe  

• If you are using windows XP It might display a pop up saying that "Recovery console is not installed, do you want to install?" Please select yes & let it download the files it needs to do this. Once the recovery console is installed Combofix will then offer to scan for malware. Select continue or yes.
• When finished, it will produce a report for you. Please post the "C:\ComboFix.txt" for further review

****Note: Do not mouseclick combofix's window while it's running. That may cause it to stall or freeze ****

Note: ComboFix may reset a number of Internet Explorer's settings, including making it the default browser.
Note: Combofix prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security.

*EXTRA NOTES*

• If Combofix detects any Rootkit/Bootkit activity on your system it will give a warning and prompt for a reboot, you must allow it to do so.
• If Combofix reboot's due to a rootkit, the screen may stay black for several minutes on reboot, this is normal
• If after running Combofix you receive any type of warning message about registry key's being listed for deletion when trying to open certain items, reboot the system and this will fix the issue (Those items will not be deleted)

Quads

[donwbtr]

Unfortunately I was unable to download the CFscript.txt after downloading combofix, there seems to be a formatting problem with your message, the link is treated as part of the right click menu jpeg. I've attached a snip of that portion of your message.

Unfortunately it looks like I can't attach a png file, hopefully you will see what I see.

Don

[Quads]

I have just tried it and right ckicking on the attachment link down the bottom of the message works ansd saves as a text file.

Don't click on the screenshot in the instructions that does save as a .jpg.

Quads

[donwbtr]

Sorry about that, completely missed that link. Trying things now.

Don