Norton Internet Security / Norton AntiVirus

[delphinium Norton Fighter]

istatus:

Have you run the scan that you were asked to do?  If you have Norton, have you upgraded over the years? You have not been to the forum since 2009.

3. If the Answer is NO, then download the Norton Bootable Recovery Tool (Advanced Virus Scanner) from the Link ( www.norton.com/nbrt ) and Burn it in a Disc.

[Prithiviraj_S]

Hi,

Open command prompt and type'ipconfig' and hit enter. Note down the ip address of your default gateway.

Then type in 'ping <default gateway address>' and hit enter

Please let us know the results

Regards,

Prithiviraj S

[SendOfJive Norton Fighter]

Hi istatus,

Have you run the Windows Network Diagnostic Framework as I suggested earlier?

[Ash_King]

Hi istatus,

I suspect that there might a problem with DNS as well. Please try the following steps in the same order.

1. Open Command Prompt with Admin Privileges (This is very important - CMD should run as Administrator to successfully execute the following commands).

2. Type IPCONFIG /FLUSHDNS and hit Enter.

3. Type NET STOP DNSCACHE and hit Enter.
4. Type NET START DNSCACHE and hit Enter.

5. Type Exit.

6. Restart the computer and check internet.

Thanks.

[istatus]

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Prithiviraj_S wrote:

Hi,

Open command prompt and type'ipconfig' and hit enter. Note down the ip address of your default gateway.

Then type in 'ping <default gateway address>' and hit enter

Please let us know the results

Regards,

Prithiviraj S

---

Default Gateway adress is BLANK

[istatus]

---

SendOfJive wrote:

Hi istatus,

Have you run the Windows Network Diagnostic Framework as I suggested earlier?

---

Yes.  Still no luck.  It keeps saying unfixable. 

[istatus]

---

delphinium wrote:

istatus:

Have you run the scan that you were asked to do?  If you have Norton, have you upgraded over the years? You have not been to the forum since 2009.

3. If the Answer is NO, then download the Norton Bootable Recovery Tool (Advanced Virus Scanner) from the Link ( www.norton.com/nbrt ) and Burn it in a Disc.

is this free? I do not have the product key or pin

---

[istatus]

---

Ash_King wrote:

Hi istatus,

I suspect that there might a problem with DNS as well. Please try the following steps in the same order.

1. Open Command Prompt with Admin Privileges (This is very important - CMD should run as Administrator to successfully execute the following commands).

2. Type IPCONFIG /FLUSHDNS and hit Enter.

3. Type NET STOP DNSCACHE and hit Enter.
4. Type NET START DNSCACHE and hit Enter.

5. Type Exit.

6. Restart the computer and check internet.

Thanks.

---

Did exactly as you mentioned above and still nothing.  Now when i open IE ..it's take a good 3 mins to open up the browswer and it's BLANK. 

[istatus]

---

SendOfJive wrote:

Hi istatus,

Have you run the Windows Network Diagnostic Framework as I suggested earlier?

---

after i rant the network diagnostics it's saying "THERE MIGHT BE A PROBLEM WITH ONE OF MORE NETWORK ADAPTERS ON THIS COMPUTER"  I tried all the fixes after like "AUTO GET NEW IP SETTINGS FOR NETWORK ADAPTER "LAN" ...and Reset network adapter.  Still no luck

[Prithiviraj_S]

Hi,

Please open the Network Connections ( Open Run and Type 'ncpa.cpl' and hit Enter)

Right click on the network connection that gives you internet access ( LAN or Wireless) and go to properties

Highlight 'Internet Protocol Version 4 TCP/IP' and click on properties

Choose the options "Obtain IP Address Automatically" and "Obtain DNS Server Address Automatically"

Click on Apply or OK wherever applicable and then close Internet Explorer if open.

Wait for 2 minutes and then open Internet Explorer

Regards,

Prithiviraj S