Re: Help Pls!! Have internet connnection BUT can't access internet

Prithiviraj_S · ‎09-13-2011

Hi,

The 169 range cannot let you connec to the internet..

May I know if it is wireless?

Regards,

Prithiviraj S

istatus · ‎08-01-2009

Prithiviraj_S wrote:
Hi,

The 169 range cannot let you connec to the internet..

May I know if it is wireless?

Regards,
Prithiviraj S

No it's not wireless. Its my desktop

delphinium · ‎11-21-2008

Message 1

I tried to plug my cable directly into the modem to see if it's the router but I can't access the internet still when directly plugged in.

Message 20

I still get online with my desktop plugged into the router or cable plugged in directly

In response to questions about Norton versions, or bootable tool:

"is this free? I do not have the product key or pin"

Under certain circumstances profanity provides relief denied even to prayer.
Mark Twain

bjm_ · ‎09-07-2008

istatus wrote:
I did download a free registry cleaner recently. I did not back up the registry before cleaning.

Please excuse as I may have missed this... Did you have access to the internet before cleaning.

Some registry cleaners (not a fan) have a built in backup of changes. Even though you did not backup the registry before cleaning ...umm, maybe the tool saved changes. At this point. I'm just reaching because in Message 1 you wrote > I tried to restore it to a couple days ago....well, at that point the state of your system is unknown. The state of Norton is also unknown.

istatus · ‎08-01-2009

SGanesh_Ande wrote:
Hi,

First Of All I Would like to Confirm something from you.

1. Did you try Checking your Internet Connectivity in SAFE MODE WITH NETWORKING ( Not the SAFE MODE and don't forget to Check with both Wired and Wireless Networks )...???

2. Did you try Downloading the Norton Bootable Recovery Tool from ( www.norton.com/nbrt ) Which I Discussed with you and ran an Advanced Scan Using It...???

( This requires a Valid Norton Product Subscription Key, as you already purchased a Norton Product You can Find it in your Computer at " C:\Users\ -Your User Name- \Documents\Symantec " Folder (Windows Vista/Seven) and at " C:\Documents and Settings\ -Your User Name- \My Documents\Symantec " Folder.

I don't think you have a problem with your Internet Connectivity. All you have is a Serious Infection. First Grab your Product Key from the Folder I've Given you and Start an Advanced Scan and Let me Know If you have Difficulty in performing the Steps or If you Still have the Same Issue going through.

Regards,

Ande Siva Ganesh
Symantec Product Support
- " Confidence in a Connected World "

Safe mode with networking still doesn't work. My norton subscription ended in July so i have no product key now

istatus · ‎08-01-2009

istatus wrote:
SGanesh_Ande wrote:
Hi,

First Of All I Would like to Confirm something from you.

1. Did you try Checking your Internet Connectivity in SAFE MODE WITH NETWORKING ( Not the SAFE MODE and don't forget to Check with both Wired and Wireless Networks )...???

2. Did you try Downloading the Norton Bootable Recovery Tool from ( www.norton.com/nbrt ) Which I Discussed with you and ran an Advanced Scan Using It...???

( This requires a Valid Norton Product Subscription Key, as you already purchased a Norton Product You can Find it in your Computer at " C:\Users\ -Your User Name- \Documents\Symantec " Folder (Windows Vista/Seven) and at " C:\Documents and Settings\ -Your User Name- \My Documents\Symantec " Folder.

I don't think you have a problem with your Internet Connectivity. All you have is a Serious Infection. First Grab your Product Key from the Folder I've Given you and Start an Advanced Scan and Let me Know If you have Difficulty in performing the Steps or If you Still have the Same Issue going through.

Regards,

Ande Siva Ganesh
Symantec Product Support
- " Confidence in a Connected World "

Safe mode with networking still doesn't work. My norton subscription ended in July so i have no product key now

Hi Ande,

What folder are you talking about? Was there an attachement i missed? Thanks

istatus · ‎08-01-2009

istatus wrote:
istatus wrote:
SGanesh_Ande wrote:
Hi,

First Of All I Would like to Confirm something from you.

1. Did you try Checking your Internet Connectivity in SAFE MODE WITH NETWORKING ( Not the SAFE MODE and don't forget to Check with both Wired and Wireless Networks )...???

2. Did you try Downloading the Norton Bootable Recovery Tool from ( www.norton.com/nbrt ) Which I Discussed with you and ran an Advanced Scan Using It...???

( This requires a Valid Norton Product Subscription Key, as you already purchased a Norton Product You can Find it in your Computer at " C:\Users\ -Your User Name- \Documents\Symantec " Folder (Windows Vista/Seven) and at " C:\Documents and Settings\ -Your User Name- \My Documents\Symantec " Folder.

I don't think you have a problem with your Internet Connectivity. All you have is a Serious Infection. First Grab your Product Key from the Folder I've Given you and Start an Advanced Scan and Let me Know If you have Difficulty in performing the Steps or If you Still have the Same Issue going through.

Regards,

Ande Siva Ganesh
Symantec Product Support
- " Confidence in a Connected World "

Safe mode with networking still doesn't work. My norton subscription ended in July so i have no product key now

Hi Ande,

What folder are you talking about? Was there an attachement i missed? Thanks

Okay I got the product Key from the folder however I tried to save it to a flash drive then download on my desktop but the Norton Download Manager is giving me an Error -Unable to Continue msg.

SGanesh_Ande · ‎09-08-2011

Hi,

Download the Norton Bootable Recovery Tool in your Laptop in Which the Internet Connectivity is Working and Using the Norton Bootable Recovery Tool Create a USB KEY as Shown below:

Once You Create the Bootable USB Key from Your Laptop, Plug it into your Desktop and Boot using the USB KEY by changing the First Boot Device as the USB KEY in your BIOS Settings.

Once You Boot from the USB KEY You can perform an Advanced scan Using the Norton Bootable Recovery Tool and Please Let me Know with the Results.

Regards,

Ande Siva Ganesh

Symantec Product Support

- " Confidence in a Connected World "

SendOfJive · ‎02-07-2009

Hi istatus,

Right-click My Computer, select Manage and click on Device Manager. Are there any yellow exclamation points shown under Network Adapters? If so, right-click the problematic entry, click Properties and Troubleshoot.