Norton Internet Security / Norton AntiVirus

[whitepass]

After installing Norton Internet Security 2012 I cannot operate any of my vital programs such as Microsoft office and explorer or chrome... I just downloaded this protection today as I am starting avery important online program and this is putting me back. Such an expected disappointment and delay for all my work and study. Please guide me to the right action in this situation. Is this common? I seen few posts online complaining and I did not see satisfying replies so far. I seen something about rebooting to an earlier point. How? Any advice appreciated. Best.

[whitepass]

Apology. I thought mine was 360. Turned out it is NIS. So maybe I should be in the other thread that I was moved from? Help.

[Quads]

You can try the solved in this thread http://community.norton.com/t5/Norton-360/NIS-360-has-wrecked-my-laptop/td-p/733276

Or use System Restore to use a Restore point to before Norton was installed (say yesterday) .

Quads

[whitepass]

Quads,

Thanks for your reply. I read the thread but I feel worried to start acting on it because I might not have the exact same situation. I wish I get someone to reply to me step by step like that other thread. How can I get such help?

[whitepass]

I have to say since last night, I did reboot to a previous point (8 days ago) and my programs are back, but the Norton that I downloaded yesterday does not work. It has an icon in program  list but not working! I have the 3 devices NIS offer. If I remove NIS again would that be counted as my second attempt? :( What should I do? Help.

[Edjr60 Super Phishing Phryer]

Just to be sure...do you have NIS 2012 or the new NIS 2013 version 20 installed.

Check ... Support > About

[whitepass]

Thanks for the reply.

It is NIS 2012 (the one I did yesterday). Before that I always used norton products, but I have none from th eold installed at this point and I uninstalled a McCaffe that was there without my knowledge!

[Edjr60 Super Phishing Phryer]

Did you use the McAffe Removal tool to completely remove that program ? Remnants leftover from another security program will conflict with Norton.

[whitepass]

I used the control pannel uninstall button from programs. Does that do the trick? What should I do next?

[Doctor9fan]

As the restore got back your programmes but has left you with remenants of the Norton installation what you can try is run the Norton removal tool & see if that removes the leftovers from Norton product & then as you've also said that you'd previously has McAfee on the computer you should also find & run the removal tool for that software, then hopefully a reinstall of NIS will not affect your other programmes.