Norton Internet Security / Norton AntiVirus

[KimHyuna]

Dear friends.

I have  NIS installed in my computer. In order to renew it, I buy another NIS to get product key (written on the CD box) . After insert the key, there's a warning: "your current product  is NIS. The product key you entered is not valid for this product"

[yank Trojan Terminator · Accepted solution]

Hi KimHyuna,

First question, did you buy the new NIS from a reputable dealer, retail store.  we have had some instances of reselling already used product keys.  So if that is not the case, your best bet may be to contact Live chat, explain the situation to them and they should be able to assist you.

 
Live chat- www.norton.com/chat

Please let us know how you make out.

[KimHyuna]

Thank you for your support

[huwyngr Norton Fighter]

Kim,

Did CHAT resolve teh problem for you and get you working properly? If so are you able to indicate what the problem was so we can help others ......