05-16-2012 07:09 AM
I need some help. I have NIS 2012, and my supscription has expired. I'm signed up for the automatic renewal, but I haven't gotten an email saying that I need to renew. I have tried renewing the product three times, and I keep getting a message saying I'm covered. Included is a capture of the message I keep getting. Any help is appreciated.
05-16-2012 08:00 AM
Hello BondFan and welcome!
I would first suggest that you check your Norton Account online as the renewal code or other information may be there.
If you do not have any success with that, contact Customer Support via Live Chat at this link.
They are very good at dealing with account, subscription and activation issues.
Norton 360 • Norton Internet Security • Norton Zone | XP SP3 • Windows 7 Professional SP1 x64
• PLEASE, BACKUP or EXPORT your Identity Safe Data on a regular basis •
05-16-2012 08:07 AM
I've tried using the ccode from my account twice and I keep getting the message that I'm protected. I'll try the live chat and see if that works. It's just frustrating that I can't update my Internet Security like I need to.
05-16-2012 08:18 AM
You might also try clicking on Support - Subscription Status. This connects to the subscription servers, and might update your program.
05-16-2012 07:43 PM
Can you please check in your Norton Account and let us know what is the Expiration date of your Norton Product. And How many Products are registered ? Check under the Products Tab. The Product Key you copied, what is the Expiration date shown next to it in your Norton Account.