05-14-2012 04:13 PM
I have recently found that my computer is infected with the Trojan.Zeroaccess!inf threat. I have tried using Nortons FixZeroaccess tool, Nortons Power Eraser, and Nortons Bootable recovery tool. Neither have been able to remove this threat. Any Ideas??
05-14-2012 04:32 PM
Please do not run any tools unless instructed to do so.
Please read every post completely before doing anything.
Please read carefully
Please download aswMBR hxxp://public.avast.com/~gmerek/aswMBR.exe to your desktop. (replace the hxxp with http)
Double click the aswMBR.exe icon to run it
it will ask to download extra definitions - ALLOW IT / Yes
Click the Scan button to start the scan
On completion of the scan, click the save log button, save it to your desktop and Please attach the log in the post back, Don't have the program fix anything.
05-14-2012 05:35 PM
Read all of this message first
Download Combofix http://www.bleepingcomputer.com/download/anti-viru
Doiwnload the attached CFscript.txt, , For some browsers Right Click the attachment on the forum and select "Save AS" or similar to Download it. See screenshot below.
Now drag the CFScript.txt into the ComboFix.exe
****Note: Do not mouseclick combofix's window while it's running. That may cause it to stall or freeze ****
Note: ComboFix may reset a number of Internet Explorer's settings, including making it the default browser.
Note: Combofix prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security.
05-14-2012 05:52 PM
How do i disable my security programs. I know Norton is my main software but i also believe i have Webroot for my firewall and i believe windows security runs as well. I am not sure the proper way to disable them so that combofix will work properly.
05-14-2012 06:18 PM
The firewall is not so bad.
For Norton open Norton and you will see sliders to turn on and off Antivirus, AntiSpyware and Sonar, when you turn them off it will popup asking for how long, with a drop down menu that gives you options for how long.
Choose say 5 hours, NOT until restart as Combofix may restart the PC and Norton would kick in while Combofix is running.