07-19-2012 04:17 AM
One more having problem with these Trojan zeroaccess.B and Trojan Gen and Trojan Gen.2.
I use Windows Vista, 32-bit and Norton Internet Security.
I do got a flash drive.
Thankful fore help.
07-19-2012 04:49 PM
ANY other user other than the thread starter is not to use any instructions, scripts or proceedures, The work though in cleaning a system is individual and only for that system due to a number of factors.
Please do not run any tools unless instructed to do so.
4. Cleanup (including system as a whole)
Please read every post completely before doing anything.
Read Slowly and all of it.
Please download http://www.bleepingcomputer.com/download/farbar-re
Transfer it on to the Flash Drive / portable Hard Drive.
Enter System Recovery Options.
To enter System Recovery Options from the Advanced Boot Options:
On the System Recovery Options menu you will get the following options:
Windows Complete PC Restore
Windows Memory Diagnostic Tool
07-20-2012 12:34 AM
As I use swedish as language it where a bit tricky to find "Repair your computer", I choosed something that said repair mode. I didn't get a list of five options so I could choose "Command prompt". Anyhow hope I in the end made it correct and you got the needed information.
07-21-2012 07:03 AM
I do understand English good enough. The problem is that when I have tapped F8 and got into Advanced Boot Options, then there is no "Repair your computer"-alternative.
When that way didn't work I searched for other ways to get into System Recovery Options and I found this, which is the same way as you said (I don't got a Windows installation disc). Yes I have checked several times so that there are no misinterpretation between the languages.
There is one Note in the earlier link that makes me think that Dell have done something so I can't get into System Recovery Options. Might that's where all the problem lies? Do you now any other way to work around this problem or do I have to live with these Trojans?
07-21-2012 06:07 PM
Please download SystemLook from one of the links below and save it to your Desktop.
http://jpshortstuff.247fixes.com/SystemLook.html the 32 bit version
Disable Norton for say 30 mins
Double-click SystemLook.exe to run it.
Copy the content of the following codebox into the main textfield: (don't forget the : in front of :filefind)
Click the Look button to start the scan.
When finished, a notepad window will open with the results of the scan. Please attach this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt
07-22-2012 03:24 PM
services.exe is infected, will get that later
Download OTL http://www.bleepingcomputer.com/download/otl/ to the Desktop
Disable Norton for say 30 minutes
Start OTL, under Copy and paste the custom script attached which you open in for instance Notepad,(include the : at the start of :OTL and all the way to the end / bottom) and run the script. (Red Run Fix Button)
The output log, should be placed in the C:\ _OTL folder after.
07-23-2012 04:08 PM
Please read carefully Read all of this message first
Download Combofix http://www.bleepingcomputer.com/download/anti-viru
Right click the combofix.exe on the desktop and select from the menu "Run as Administrator"
****Note: Do not mouseclick combofix's window while it's running. That may cause it to stall or freeze ****
Note: ComboFix may reset a number of Internet Explorer's settings, including making it the default browser.
Note: Combofix prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security.