Hey Quads, Trojan. Gen.2 and Zeroaccess here; XP 64 bit - advice?

Volant · ‎07-23-2012

Appear to be having same problems popping up that others are seeing. NAV popping up windows re: Trojan. Zeroaccess.B and Trojan.Gen.2. But, not fixing problem. I was going to download the Farbar Recovery scan tool to get you a log, but, running XP (on HP HDX laptop), I don't know if what a "PE boot CD" is. Any help, direction or advice is creatly appreciated! Thanks.

PS - I have a flash drive available

Also, the details in the scan history show the infected file at:

c:\users\me\appdata\local\{ff24043d-55f8-5ce9-a20a-8337d9b4b88}\u\

80000000.@

I don't know if that location helps as I cannot locate that file on the system.

Quads · ‎07-21-2008

ANY other user other than the thread starter is not to use any instructions, scripts or proceedures, The work though in cleaning a system is individual and only for that system due to a number of factors.

Please do not run any tools unless instructed to do so.

We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Do as the instructions ask nothing extra or run things twice
If I ask a Question just answer it, don't run anything unless it states.
Major steps used:

1. Find

2. Break

3. Destroy

4. Cleanup (including system as a whole)

Please read every post completely before doing anything.

Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.

Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forum, (sometimes )
Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.

Please download SystemLook from one of the links below and save it to your Desktop.

http://jpshortstuff.247fixes.com/SystemLook.html the 32 bit version

Disable Norton for say 30 mins

Double-click SystemLook.exe to run it.

Copy the content of the following codebox into the main textfield: (don't forget the : in front of :filefind)

:filefind

\n

\@
*.@

services.exe

Click the Look button to start the scan.

When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.

Note: The log can also be found on your Desktop entitled SystemLook.txt

Quads

Volant · ‎07-23-2012

Thanks for replying, Quads! I know you do this volunteer....so I GREATLY appreciate the help.

Just to confirm....you want me to download the 32-bit version of SystemLook even though I'm running 64-bit?

Quads · ‎07-21-2008

XP 64 bit is not supported by Norton, and the path you gave has been modified and is not XP.

So it looks like you are on your own to sort out even what system you have.

Quads

Volant · ‎07-23-2012

My bad! Vista 64 (XP is my wife's laptop). Sorry about that. Ran SystemLook. Log attached. Again, my apologies.

Quads · ‎07-21-2008

Unfortunately, with the amount of threads means the waiting time is longer, Norton continually Blocking files won't hurt your system but is is just annoying, Please wait and be patient. I am trying to keep up, spending hours here to script and clean machines on a first come/first served basis. If you or someone adds to your thread It will be pushed back in line due to the new update. I use the boards in reverse to what is seen

Vista 64 means

Read Slowly and all of it.

Please download http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ Download the 64 bit version

Transfer it on to the Flash Drive

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:

Restart the computer.
As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
Use the arrow keys to select the Repair your computer menu item.
Choose your language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account and click Next.

On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

Select Command Prompt
In the command window type in notepad and press Enter.
The notepad opens. Under File menu select Open.
Select "Computer" and find your flash drive drive letter and close the notepad.
In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
Note: Replace letter e with the drive letter of your portable hard drive
The tool will start to run.
When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) on the flash drive. restart the system and load Windows Pleaseattach the log in your reply back..

Quads

Volant · ‎07-23-2012

Thank you. Log file is attached.

Quads · ‎07-21-2008

Step 2

Download the script attached, needs to be the same file name as well (fixlist.txt), Copy across to flash drive

NOTE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Now please enter System Recovery Options again. Like previously

Select Command Prompt
In the command window type in notepad and press Enter.
The notepad opens. Under File menu select Open.
Select "Computer" and find your flash drive letter and close the notepad.
In the command window type e:\frst.exe or frst64.exe and press Enter
Note: Replace letter e with the drive letter of your flash drive.
The tool will start to run.
When the tool opens click Yes to disclaimer.
Press the Fix button just once and wait.
The tool will make a log on the flashdrive (Fixlog.txt) please post it to your reply.

Quads

Volant · ‎07-23-2012

Thank you for writing the script. fixlog attached.

Quads · ‎07-21-2008

Step 3.

Please read carefully Read all of this message first

Download Combofix http://www.bleepingcomputer.com/download/anti-virus/combofix It will be a new copy as it always gets updated.

Ensure that Combofix is saved directly to the Desktop <--- Very important (Not in the Download(s) or Temp folders)
Disable all security programs as they will have a negative effect on Combofix, Disabled for say 1 hour or more.
Close any open browsers and any other programs you might have running

Right click the combofix.exe on the desktop and select from the menu "Run as Administrator"

If you are using windows XP It might display a pop up saying that "Recovery console is not installed, do you want to install?" Please select yes & let it download the files it needs to do this. Once the recovery console is installed Combofix will then offer to scan for malware. Select continue or yes.
When finished, it will produce a report for you. Please post the "C:\ComboFix.txt" for further review

****Note: Do not mouseclick combofix's window while it's running. That may cause it to stall or freeze ****

Note: ComboFix may reset a number of Internet Explorer's settings, including making it the default browser.
Note: Combofix prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security.

*EXTRA NOTES*

If Combofix detects any Rootkit/Bootkit activity on your system it will give a warning and prompt for a reboot, you must allow it to do so.
If Combofix reboot's due to a rootkit, the screen may stay black for several minutes on reboot, this is normal
If after running Combofix you receive any type of warning message about registry key's being listed for deletion when trying to open certain items, reboot the system and this will fix the issue (Those items will not be deleted)

Quads