05-06-2010 12:07 PM
Recent news items have raised awareness of the dangers of false positives in security products. The potential for false positives is something that Norton takes very seriously and we have implemented multiple processes in our development and certification of signatures to prevent false positives. But there is always a possibility of a false positive reaching the field. Additionally, there are sometimes disagreements between software vendors and Norton as to whether a file presents a security risk to customers.
In any of these cases Norton offers a fast and simple way to dispute our detection or categorization of a file. Simply go to: https://submit.symantec.com/dispute/ to enter your dispute. The forms are monitored 24 hours a day so that Norton can immediately begin to research and correct any issue.