Norton Internet Security / Norton AntiVirus

[tasman]

Just  renewed my Norton AV 2010 subscription and didn't see anywhere to disable the Norton Automatic Renewal service. went to help and it said to go into my account and uncheck the box , looked all thru my account and there is no box to be found . Can anyone help I don't want this automatic renew it

Thanks

[floplot Norton Fighter]

Hello tasman

Welcome back to the Norton Community Forum

Please log into mynortonaccount.

You will see your product listed there.

Hit Profile

Hit Billing Information. If there is no billing information listed, they can't bill you, so won't renew it auto then.

Hope this helps. Thanks.

[tasman]

floplot,  there is billing information there , do I just delete it ?

[floplot Norton Fighter]

Hello tasman

If your credit card information is listed there, then delete that information. Did you just buy and install it today? If you just bought it, then wait a little while so that your purchase does go thru if you used your credit card for it.

[tasman]

Yes, I just renewed my subscription today and credit card info is there and i did use my card

[floplot Norton Fighter · Accepted solution]

Hello tasman

If your Norton product shows the correct number of days now with the renewal, that would mean that it went thru. I would say it is safe to delete that information now if it shows the correct number of days. If you decide you want to automatically renew next year, you can always put your credit card information in again.

[tasman]

Thanks floplot ,  I will do that

[floplot Norton Fighter]

Hello tasman

Please enjoy your NAV for another year and also remember when the new version of NAV 2011 comes out, you will be entitled to a free upgrade to it since you will have a valid subscription. Thanks for marking the thread as solved so that others will know it is solved and will be able to find the solution quickly.

[huwyngr Norton Fighter]

Tasman,

After you do what you need to do .... I suggest you wait a couple of days and then contact Customer Support by chat and ask them to verify that you are no longer on Automatic Renewal ....

Better to do that now then get a surpise next year!

To contact customer support Click on this link and work on from there.

You can choose CHAT or Email; phone may have a long wait time and feedback from users tells us that CHAT is by far the best at resolving problems.

Note that that link is to the USA/CAN website so if you are located elsewhere I'm sure you will be able to find the equivalent location on your local Symantec website; some pages have a link at the top right where you can select the country you are located in.

Hope tht helps.

Hugh

[tasman]

huwyngr, looked in my account and under view order it says automatic renew (no) but e-mailed tech support to just  make sure .

Thanks

tasman