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Contributor
boongsong
Posts: 74
Registered: ‎02-23-2011
Accepted Solution

How do I get NIS Safe search back on my browser

My NIS Safe Search has come up missing on my browser. I did a search for safe search and looked at all the posts but didn't see anything that gave me a clue as to how to get it back.

One post said to uninstall NIS and reinstall. That seem's to me to be a lot of work.

I looked under settings and nothing there. I right click on the Norton tool bar and the drop down menu does not show NIS safe search.

Is there anything I can do, short of uninstalling/reinstalling NIS?

If not, I'll just use Google (not my desire).

Thanks for any insight

yank
Posts: 10,034
Kudos: 2,240
Solutions: 511
Registered: ‎12-02-2009

Re: How do I get NIS Safe search back on my browser

Hi boongsong,

 

What version of NIS are you running?  Support > About from the main page of NIS.

 

The current version does not have a drop down menu as you describe.

 

Please also tell us your operating system and your default browser.

Contributor
boongsong
Posts: 74
Registered: ‎02-23-2011

Re: How do I get NIS Safe search back on my browser

Hi yank.

Sorry for omitting that info.

Version is 21.1.0.18

I'm using IE 11, Ver 11, Win 7 64-bit.

I had the safe search directly under the Norton tool bar before I departed overseas for a funeral and when I came back and "fired-up" my computer, it isn't there.

The drop-down menu only shows Menu, Favorites, Command, Status, Bing, Norton, and Google bars with Lock the tool bars and Show tabs on a separate row.

If you need additional info, please advise

Thanks for your quick response

Super Phishing Phryer
DaveH
Posts: 5,719
Registered: ‎01-06-2010

Re: How do I get NIS Safe search back on my browser

The setting is in the identity safe program now.

 

Thanks to peterweb for the info and screenshot:

Click on the Vault is Open link on the Toolbar. Then click on the gear icon at the bottom of the Identity Safe window. Be sure Enable Norton Safe Search is checked.

 

Safe Web.JPG

 

 

 

Dave

Contributor
boongsong
Posts: 74
Registered: ‎02-23-2011

Re: How do I get NIS Safe search back on my browser

[ Edited ]

Thanks DaveH.

Follwed your instructions. According to the Settings, everything is checked. (See atch)

Still no safe search

Any other ideas?

Not a real big issue other than I prefer to use safe search but can live with Google

 

Vault settings Capture.PNG

Super Phishing Phryer
DaveH
Posts: 5,719
Registered: ‎01-06-2010

Re: How do I get NIS Safe search back on my browser

I actually lost safe seach too and had to regenerate a search provider addon for it.

 

The Norton seach bar is actually a second search bar that I didn't like in the first place because IE already has on on the top right.

 

When you click the google icon or go to: Tools > Manage Addons > Search Providers, do you see an option for Norton Safe Search or is that missing too?

 

Dave

Contributor
boongsong
Posts: 74
Registered: ‎02-23-2011

Re: How do I get NIS Safe search back on my browser

Thanks DaveH

IE Tools - yep. No NIS in search providers (add ons)

Nothing on Google - just the box to enter the item(s) to search for

Super Phishing Phryer
DaveH
Posts: 5,719
Registered: ‎01-06-2010

Re: How do I get NIS Safe search back on my browser

I did this a few times with no problems, even with a Windows 8.1 system with IE11

 

Go here:

http://www.enhanceie.com/ie/searchbuilder.asp

 

In the first box put this:

http://nortonsafe.search.ask.com/web?q=TEST

 

The capital TEST is necessary, it replaces that word with some other data.

In the second box put whatever you want it called I used Norton Safe Search

Then click the install button.

 

Then go into" IE> tools > Manage addons > seach providers

change the default from google to Norton safe search.

 

It should work fine for you

If for some reason you want the icon, only do the following if your familar with the registry and know the risks.

Go to: HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes

Below you will see 2 large numbered keys, one for safe serch and one for google

When you select one or the other, you should recogognize the one for safe search from the name and address.

On the right double click "FavIconURL" and change the data to: http://www.ask.com/favicon_norton_v1.ico

 

Dave

 

 

Contributor
boongsong
Posts: 74
Registered: ‎02-23-2011

Re: How do I get NIS Safe search back on my browser

[ Edited ]

Thanks DaveH

Used your link to get NIS safe searcj\h.

Went to Tools/Search providers.

NIS Safe Search is there but not available. (see atch)

Maybe I should do a restart. I'll try that and see what happens.

Looks like we might be chasing the "elusive dream".

Appreciate your help and time.

 

NIS Capture.PNG

Super Phishing Phryer
DaveH
Posts: 5,719
Registered: ‎01-06-2010

Re: How do I get NIS Safe search back on my browser

Thats odd, it works fine for me.

Where your screenshot says "Not Availible" for me thats search suggestions and top results.

Mine says that too and I'm not sure those were ever availible.

 

 

Here is a tablet running Windows 8.1 pro and IE 11

It's pretty new and I have never installed a Norton product yet.

 

ie11search.jPG

 

 

You can see that the address bar is using Norton Safe Search now by default, search results (In this case "Norton") go through Norton Safe SEarch and I even get the Norton Safe Web ratings next to the search results.

 

Dave