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06
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06
Posts: 3
Registered: ‎12-25-2010
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How do I install Norton Antivirus 2011 on my laptop?

Please help! My wife purchased Norton Antivirus 2011 for me and once I place it in my CD drive, it doesn't autorun and my computer acts like it doesn't detect the disk. I have a HP dv9610us with Vista. How can I manually install it?

floplot
Posts: 10,576
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Registered: ‎04-11-2009

Re: How do I install Norton Antivirus 2011 on my laptop?

Hello 06

 

Welcome to the Norton Community Forum

 

Please make sure that you don't have any other antivirus program installed. If you do, please remove it using the control panel method and reboot. Then use the removal tool from the other company and reboot.

 

Here is the link for NAV 2011

 

http://www.norton.com/nav11

Please run live update until no more updates and then reboot.

Please come back and let us know how you made out. Thanks

 

 

 

Happy Holidays !

Success always occurs in private and failure in full view.




06
Visitor
06
Posts: 3
Registered: ‎12-25-2010

Re: How do I install Norton Antivirus 2011 on my laptop?

I've uninstalled Avast!, but my disk drive is not doing anything with the Norton Antivirus 2011 CD... I can hear it initially running, but nothing happens..

AllenM
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Registered: ‎12-14-2008

Re: How do I install Norton Antivirus 2011 on my laptop?


06 wrote:

I've uninstalled Avast!, but my disk drive is not doing anything with the Norton Antivirus 2011 CD... I can hear it initially running, but nothing happens..


HI 06,

 

You should use the link Floplot provided to install NAV 2011 as it will be more up to date than the CD you have.

 

If you are just concerned about why the NAV CD does not run, it is probably not configured to launch the setup program automatically.

 

You can open Windows Explorer and navigate to the CD drive just to make sure it can be read OK.

 

But I would still recommend that you use the link provided by Floplot.

 

Best wishes.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.4.0.13 * Ghost 15 * IE 9, Firefox, Safari.
Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.3.0.12
floplot
Posts: 10,576
Topics: 215
Kudos: 2,051
Solutions: 365
Registered: ‎04-11-2009

Re: How do I install Norton Antivirus 2011 on my laptop?

Hello 06

 

Please also make sure that you use the Avast removal tool and not just removing it by using the control panel melthod.and then reboot again. Also please make sure you are using an admin account when attempting to install it.. Please also make sure you don't have a program like spybot installed with Tea Timer running.which could interfere with the installation. Thanks

 

 

Happy Holidays !

Success always occurs in private and failure in full view.




06
Visitor
06
Posts: 3
Registered: ‎12-25-2010

Re: How do I install Norton Antivirus 2011 on my laptop?

The download worked! Thank you guys so much!!!

floplot
Posts: 10,576
Topics: 215
Kudos: 2,051
Solutions: 365
Registered: ‎04-11-2009

Re: How do I install Norton Antivirus 2011 on my laptop?

Hello 06

 

I'm glad that your install went well this time. If you consider your thread as solved, would you please mark the post which solved your problem.This way others will know it has been solved and will be able to find the solution. Thanks.

 

 

Happy Holidays !

Success always occurs in private and failure in full view.