Norton Internet Security / Norton AntiVirus

[Goose]

I have Norton Internet Security 2006, which has all the updates to May 2009. I also have 90 odd days left on my sudscription so the software is up to date.

Recenty Norton Intrusion Prevetion turn itself off and when I turn it on it stays on for about 3 to 4 seconds than turns itself off again. It has been off for about 4 weeks now and I just can't turn it on.

I tried downloading an update but an error on the down load page appeared "Error 5004, 183"

Can any body help?

System Windows XP SP2 with all the updates

Microsoft Office 2007

Norton Internet Security 2006 with all the updates

Internet Explorer 8 

Thank you for helping

[mo]

Hi Goose

I found this link on the error from the Symantec site.

http://service1.symantec.com/SUPPORT/nip.nsf/0/a477e8ae3c9a94b888256f0b0076f7e4?OpenDocument&seg=hm&...

[Yaso_Kuuhl]

Why have you still got NIS 2006 instead of NIS 2009? :-)

[Goose]

The NIS 2006 I have has been on the computer since I brought it. I figure it has always been updated so way buy new software. 

[Goose]

I tried the fix same old message came up error opening page 5004, 183. May be the fix will work once I restart.

Thanks for the help

[mo]

Hi goose

Did the link help you from my previous post?

You can go from 2006 to 2009 for free,the 2009 products are alot different from the 2006 versions

check this link

http://www.symantec.com/home_homeoffice/support/special/upgrade2007/vista/migration_start.jsp?site=n...

Message Edited by mo on 05-02-2009 05:50 AM

[delphinium]

The old antivirus engines are no longer able to keep up with the new malware.  While your definitions may be up to date, you are not getting the best bang for your buck.  It is recommended that you upgrade for free to the newest version to get the maximum protection.  If you decide that you would like to take advantage of this, please contact us for a link to the new version and instructions on how to successfully download and activate the new product.  Because your Norton is so old, it takes a little more care.

[Yaso_Kuuhl]

If you decide to update from Nis 2006 to NIS 2009, do not install NIS 2009 over NIS 2006 - registry entries are still left after NIS 2009 removes 2006 and can lead to trouble later on. Instead, you may want to follow the instructions below:

1) Print out your NIS 2006 key and Norton account information; also, save both to Notepad for later reference. I know that NIS 2007 users can upgrade for free to NIS 2009. I don't know about NIS 2006 (=I don't know if you have to buy a new product key or can use your 2006 one)

2) Save NIS 2009 package to desktop

3) Save Norton Removal Tool to desktop

4) If you've got other security software installed, deactivate it. By all means.

5) Create system restore point

6) Close all windows and programs (except for NIS 2006). Disconnect from internet by yanking out cable

7) Right-click on Norton Removal Tool icon (in Vista) and run as administrator. Do not do anything during the deinstallation process. Let the tool reboot the computer

8) Run the tool again. Yes, it is better to run it twice. 

9) After the computer has rebooted, deactivate all programs again, right-click NIS 2009 installer icon and run as administrator (in Vista), let NIS 2009 install

10) When NIS 2009 wants to connect to the internet, plug in the internet cable again and type in your product key (copy-paste from Notepad) when NIS 2009 demands it

11) Run LiveUpdate

12) Reboot

If you run into any problems, come back here to the forum, and the gurus and techies will help you out. 

Message Edited by Moby_Duck on 05-02-2009 07:10 PM

[Yaso_Kuuhl · Accepted solution]

You can update to NIS 2009 for free if you've got NIS 2006 or later. Just make sure you save/write down your Norton account information and your NIS 2006 product key to activate NIS 2009, if you decide to install it. NIS 2009 will need your Norton account info for synchronisation, i.e. it will connect to your account to take over the number of days still remaining on your subscription.

Message Edited by Moby_Duck on 05-03-2009 07:47 PM

[Goose]

Thank you for your help. I down loaded NIS 2009 and it works great the problem with the intrusion prevention is now solved. When I down loaded NIS 2009 the software removed NIS2006 and everything just worked.

Lets hope Norton can do the same with Ghost.

Thank you to one and all who have helped me with my problem.